Assistant Branch Manager St. Michaels Branch

Secunm; Santa Fe (NM); Hybrid; USD 56,000 - 70,000; Full time

Job summary

State Employees Credit Union of New Mexico seeks an Assistant Branch Manager I to support daily operations, supervise branch staff, and stand in for the Branch Manager when absent. The role emphasizes loan processing, interviewing applicants, and ensuring compliance with regulations.

The candidate should have an Associate degree or equivalent, 3+ years in a branch with 1+ year supervisory experience, and a commitment to excellent member service. On-site position with a robust benefits package.

Qualifications

• Associate degree or equivalent industry experience preferred.
• At least three years of branch experience with at least one year supervisory experience preferred.
• Ability to interview loan applicants and make decisions on loan applications.

Responsibilities

• Train and supervise staff.
• Develop, apply, and evaluate policies and procedures for the department.
• Develop, analyze, and complete monthly department reports.
• Ensure compliance with share draft rules and regulations.
• Coach and assist members with financial goals and product recommendations.
• Maintain knowledge of credit union products and services.
• Cross-sell services.
• Ensure staff are trained and cross-trained.
• Evaluate job performance of subordinates.
• Maintain knowledge of state and federal regulations applicable to cashier/teller area.
• Serve as backup to Operations Supervisor for daily cash.
• Oversee branch lending schedules and service staff.
• Interview loan applicants and assist with loan applications.
• Obtain and evaluate credit bureau reports.

Skills

Customer service

Supervisory experience

Loan processing

Regulatory compliance

Education

Associates degree or equivalent experience

Job description

POSITION TITLE: Assistant Branch Manager I

REPORTS TO: Branch Manager

SUPERVISES: Branch Staff

JOB STATUS: Exempt

JOB GRADE 11: $56,222.40 to $70,262.40 Targeted Annual Salary

*This position works on-site. Remote work is not available at this time.*

JOB SUMMARY: Assist the branch manager with the overall operations of the branch. Assume responsibility for the branch when the branch manager is absent. Also responsible for interviewing applicants for loans, processing applications and making decisions on loan applications based on analysis of applicant's background.

All employees of State Employees Credit Union are proactive, results driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

• Train and supervise staff.
• Develop, apply, and evaluate policies and procedures for the department.
• Develop, analyze, and complete monthly department reports.
• Ensure compliance with share draft rules and regulations.
• Coach and assist credit union members in achieving financial goals and suggest products and services to members consistent with those goals.
• Maintain a thorough working knowledge of existing and new credit union products and services.
• Maintain a thorough working knowledge of credit union history and philosophy, as well as policies and procedures of the credit union.
• Cross-sell services.
• Ensure that all staff is trained and cross-trained in all phases of their particular job(s) to ensure quality service to the membership.
• Evaluate the job performance of subordinates to ensure quality.
• Apply and evaluate policies and procedures for the department.
• Maintain knowledge of all state and federal regulations that are applicable to the transactions performed in the cashier/teller area.
• Serve as backup to Operations Supervisor to oversee proper availability of daily cash.
• Oversee work schedules for lending personnel and Personal Service Representatives in the branch to ensure proper service to the membership.
• Interview loan applicants and assist members with the loan application process by telephone and/or in person.
• Obtain and evaluate credit bureau reports on applicants.
• Pull credit reports for all accounts, verify debt, estimate monthly payments for any outstanding debt not listed and add them to debts on application.
• Make sound and sensible decisions through good judgment of credit history, debt ratio percentage, loan to value percentage and loan request circumstance.
• Approve or deny loan applications and explain reasons for denial.
• Ensure that each loan is processed accurately and timely as set forth by loan manager.
• Prepare loan application and document packet for closing and facilitation of loan closing.
• Understands compliance issues & attends training as they relate to Assistant Branch Manager and Loan Officer, including, but not limited to Bank Secrecy Act; Reg P; Patriot Act.
• Performs all other assigned duties.

Required Skills/Abilities:

• Everyone in the position performs the tasks.
• The job exists so the tasks may be performed (i.e., a teller is employed to accurately process member transactions).
• The job could not be done if the tasks were not completed.
• Non-performance of the tasks, even if the tasks are performed infrequently, would be serious (i.e. inability to perform required tasks).

Education/Experience:

• Associates degree preferred and equivalent industry experience.
• At least three years of experience in the branch with at least one-year supervisory experience highly preferred.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adheres to policy on Drug Free Workplace.
• Complies with company policies and procedures and local, state and federal regulations.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

Great careers come with great benefits! State Employees Credit Union offers a highly competitive benefits package and a rewarding opportunity to grow with an organization that values its employees.

State Employees Credit Union of New Mexico is an Equal Opportunity Employer, including individuals with disabilities and veterans.