Assistant Branch Manager - Pennsburg

QNB Bank; Pennsburg (Montgomery County); On-site; USD 55,000 - 75,000; Full time

Job summary

QNB Bank in Dublin, PA seeks an Assistant Branch Manager responsible for efficient branch operations and administrative duties. You will coach staff, implement Q2 Service and Sales programs, and maintain customer relationships with professional, confidential service.

The role requires supervisory experience, a high school diploma, and knowledge of banking products, including consumer lending. Occasional training and community involvement may be required.

Qualifications

• Requires strong supervisory abilities and leadership.
• Ability to coach and implement branch service standards (Q2).
• Excellent reading, writing, and arithmetic skills; product knowledge.

Responsibilities

• Assist Branch Manager in daily operations.
• Open/close the branch and service deposit products.
• Develop customer relationships and provide consultative selling.
• Ensure compliance with banking policies and security procedures.
• Provide training and support to staff and participate in community involvement.

Skills

Supervisory experience

Customer service excellence

Communication skills

Q2 Service and Sales knowledge

Education

High School diploma or equivalent

Two PBA courses (Fundamentals of Banking; Consumer Lending)

Job description

Function:

The Assistant Branch Manager assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch banking function. This position is located at the QNB Bank in Dublin, PA.

General Duties and Responsibilities:

• Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
• Ensures that prescribed schedules and operating policies and procedures are followed.
• Oversees the daily office settlement and performs duties as necessary.
• Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
• Opens, closes, and services every type of deposit product at various branch locations. Includes taking and disbursing consumer loans.
• Resolves customer problems in a positive and efficient manner.
• Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner. Opening and closing the branch as needed.
• Makes recommendations regarding performance evaluations for FSR and/or FSR II.
• Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
• Able to relate to other people beyond giving and receiving instructions.
• Available to present at training workshops and Q2 Service and Sales meetings as necessary.
• Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
• Assumes additional job-related duties as requested.

Required Training, Experience, and Education:

• Must be proficient in all aspects of job.
• High School diploma or equivalent.
• Previous supervisory experience.
• Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
• Successful in motivating team members in all aspects of QNB's Service Excellence.
• Ability to lift and maneuver 25-30-pound coin bags.
• Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
• Requires excellent reading, writing and arithmetic skills.
• Must possess strong product knowledge and actively champion and coach for Q2 Service and Sales referrals and product campaigns.
• Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
• Successful completion of any two PBA courses as recommend by Branch Manager, including Fundamentals of Banking and Consumer Lending.
• Must fulfill re-certification of Universal Banker checklist requirements annually.
• This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

Desirable Knowledge, Abilities, and Skills:

• Complete familiarity with the QNB's FSR, platform, and consumer loan application taking policies, procedures, and guidelines.
• QNB's service and sales system and product knowledge.