Assistant Branch Manager - Murrieta

Altura-Credit-Union

Murrieta (CA)

Presencial

USD 65 000 - 90 000

Tempo integral

há 17 horas

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Vantagens oferecidas por esta oferta de emprego

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Tuition reimbursement

401k match

Resumo da oferta

Altura Credit Union is seeking an Assistant Branch Manager in Murrieta, CA to support the Branch Manager by supervising staff and coordinating daily branch operations. You will help drive Member satisfaction, sales and referral goals while ensuring compliance with regulations and Altura policies.

The role requires supervisory experience in a financial institution, a high school diploma (college preferred), and a proven ability to coach and motivate teams to deliver outstanding service.

Qualificações

High school diploma or equivalent required.
College preferred but not mandatory.
Experience in a financial institution is highly valued.

Responsabilidades

Supervise branch staff to ensure excellent Member service and sales results.
Assist Branch Manager with daily operations, safety, security and compliance.
Provide coaching to staff to meet sales and referral goals.
Maintain knowledge of regulations and Altura Credit Union procedures.
Deliver regular performance feedback and conduct appraisals when applicable.

Conhecimentos

Supervisory experience

Customer service leadership

Coaching and training

Formação académica

High school diploma or equivalent

College preferred

Descrição da oferta de emprego

The Assistant Branch Manager assists the Branch Manager with day-to-day coordination of the branch’s activities by supervising all employees. Ensures every Member, every time receives a warm and positive experience. Motivates staff to innovatively meet and exceed Member’s expectations by consistently applying Altura Credit Union’s Core Values (Respect, Integrity, Innovation, Passion, and Excellence). Assists the Branch Manager in the overall achievement, coordination, and maintenance of branch sales, production goals, and superior delivery of Member services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports the Branch Manager by ensuring the branch is consistently delivering excellence in Member service, demonstrated by branch Member survey scores averaging the established minimum. Resolves escalated Member service complaints and problems and ensures an acceptable level of service recovery is extended. During peak periods, the Assistant Branch Manager will act in any branch role necessary to expedite Member transactions and ensure Member wait time is minimal.
Assists the Branch Manager with the daily operational functions of the branch, ensuring the safety, security, and soundness of the branch. This includes, but is not limited to, internal control coordination, Human Resource Management (at the staffing level), compliance, security, and loss prevention.
Works with the Branch Manager to make sure team members embrace a strong sales-driven service culture by training, coaching, and motivating all team members to achieve their sales and/or referral goals.
Maintains a proficient knowledge of state and federal regulations and a strong knowledge of Altura Credit Union and its Affiliate’s operational procedures. Ensures team members are continuously trained. Performs in accordance with all compliance issues, policies, and procedures.
Ensures staff receives consistent performance feedback and statistics. Compiles and administers team member performance appraisals, reviews, correction, and direction notices, when applicable.

SUPERVISORY RESPONSIBILITIES

Directly supervises the branch staff. Carries out supervisory responsibilities in accordance with related policies, procedures, applicable state and federal laws, and the credit union’s strategic plan.

EDUCATION, EXPERIENCE, and/or QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required; college preferred.
Minimum of two (2) years’ supervisory experience in a financial institution, with the demonstrated ability to motivate, coach, counsel, and train subordinates.
Minimum of four (4) years’ experience in a financial institution, with a proficient level of knowledge regarding regulations, policies, and procedures governing financial services.

Why Altura?

WORK-LIFE BALANCE