Assistant Branch Manager: Lead Team, Elevate Service

NBT; City of Rochester (NY); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Generous paid time off

Parental leave

Medical coverage

Dental and vision coverage

401(k) with employer matching

Job summary

NBT in Rochester, NY is seeking an Assistant Branch Manager to supervise daily branch activities and deliver high quality customer service. You will coach staff, emphasize sales goals, and manage compliance while maintaining strong relationships with customers in a fast-paced environment.

The role requires a 4-year degree or equivalent experience, with retail banking and business development skills. NMLS certification is required or obtainable after hire, and long-term growth within the branch

Qualifications

• NMLS Certification required or ability to obtain upon hire.
• Bachelor's degree or equivalent in retail/financial services.
• 3 years retail banking experience preferred.

Responsibilities

• Coach and develop branch staff; monitor sales and service quality daily.
• Identify new business opportunities; refer to partners to meet needs.
• Oversee branch operations, compliance, and risk management.
• Represent the bank in the local market and community efforts.
• Other duties as assigned.

Skills

Excellent listening

Communication skills

Organizational skills

Interpersonal skills

Customer relations

Leadership

Problem solving

Decision making

PC skills

Education

Bachelor's degree or equivalent in retail/financial services

Retail banking experience

Business development & outside sales experience

Job description

NBT in Rochester, NY is seeking an Assistant Branch Manager to supervise daily branch activities and deliver high quality customer service. You will coach staff, emphasize sales goals, and manage compliance while maintaining strong relationships with customers in a fast-paced environment.

The role requires a 4-year degree or equivalent experience, with retail banking and business development skills. NMLS certification is required or obtainable after hire, and long-term growth within the branch