Assistant Branch Manager: Lead & Elevate Branch Operations

University Federal Credit Union; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

University Federal Credit Union in Austin, TX is seeking an Assistant Branch Manager to oversee daily branch operations under the Branch Manager. You will supervise staff, coordinate activities, ensure compliant and efficient service, and resolve escalated member issues.

The role empowers employees, leads the Teller function, and contributes to UFCU’s people-first culture by coaching teams to meet sales objectives and deliver outstanding member experiences.

Qualifications

• Experience leading frontline staff and promoting UFCU products and services.
• Ability to build a high-performing, cohesive team.
• Strong alignment with UFCU values and strategic goals, and monitoring performance.

Responsibilities

• Coach frontline staff in the promotion and sales of UFCU products and services to meet and exceed sales objectives.
• Lead a positive work environment and maintain a high-performing, cohesive team.
• Monitor performance and adjust strategy to ensure goals are reached.
• Streamline branch operations using continuous process improvement principles.

Skills

Staff supervision

Customer service

Leadership

Communication

Job description

University Federal Credit Union in Austin, TX is seeking an Assistant Branch Manager to oversee daily branch operations under the Branch Manager. You will supervise staff, coordinate activities, ensure compliant and efficient service, and resolve escalated member issues.

The role empowers employees, leads the Teller function, and contributes to UFCU’s people-first culture by coaching teams to meet sales objectives and deliver outstanding member experiences.