Assistant Branch Manager - Lakeline

University Federal Credit Union; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

University Federal Credit Union in Austin, TX is seeking an Assistant Branch Manager to oversee daily branch operations under the Branch Manager. You will supervise staff, coordinate activities, ensure compliant and efficient service, and resolve escalated member issues.

The role empowers employees, leads the Teller function, and contributes to UFCU’s people-first culture by coaching teams to meet sales objectives and deliver outstanding member experiences.

Qualifications

• Experience leading frontline staff and promoting UFCU products and services.
• Ability to build a high-performing, cohesive team.
• Strong alignment with UFCU values and strategic goals, and monitoring performance.

Responsibilities

• Coach frontline staff in the promotion and sales of UFCU products and services to meet and exceed sales objectives.
• Lead a positive work environment and maintain a high-performing, cohesive team.
• Monitor performance and adjust strategy to ensure goals are reached.
• Streamline branch operations using continuous process improvement principles.

Skills

Staff supervision

Customer service

Leadership

Communication

Job description

Lakeline
13860 N Highway 183
Austin, TX 78750, USA

Description

Assistant Branch Manager

Job Summary

Under general direction of the Branch Manager, supervises all branch office activities, including coordinating and directing daily operations. Directs personnel activities to ensure convenient and efficient operation of staff and branch within the framework of federal and state laws, NCUA regulations and UFCU policies and procedures. Successfully resolves escalated member issues, and effectively collaborates with other UFCU departments. Empowers and develops employees to support the branch and Credit Union initiatives.

The Assistant Branch Manager reports to the Branch Manager and leads the Teller role.

About UFCU

As Austin's largest locally-owned financial institution, University Federal Credit Union is a financial institution owned by, dedicated to, and always working for our Members. Our mission at UFCU is simple: to provide for the well-being of our Members. We're proud to focus on people - not profits. We deliver fair and honest products and outstanding service, and we work collaboratively within our organization as well as our community to help Members achieve their personal and financial goals.

Consistently receiving awards as the Top Credit Union and Top Mortgage Company, UFCU is proud of its people-first culture. We value our employees as much as our Members. We offer an environment where people care about each other - like family. If you want to love what you do, make an impact in your community, and have the power to help people change their lives - then we're glad you're here.

Essential Functions

Employee Development:

• Effectively coaches frontline staff in the successful promotion and sales of assigned UFCU products and services to meet and exceed both personal and branch sales objectives.
• Utilizes leadership and motivational techniques to create and maintain a positive work environment and a high-performing, cohesive team.
• Promotes UFCU's cultural values and contributes to the success of UFCU's strategic vision and organization and team goals. Monitors performance and, if necessary, corrects course to reach established goals.

Branch Management:

• Use principles of continuing process improvement to streamline and enhance branch operations according to UFCU's strategic