Assistant Branch Manager II (FT) - Arnold Street Branch

Westfield Bank; Westfield (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

Westfield Bank seeks an Assistant Branch Manager II to support the branch manager, oversee the teller line, and ensure efficient service and customer satisfaction. You will help lead a large-size branch and drive branch performance against deposits, staff, and sales targets.

Responsibilities include applying service standards, handling consumer loans, opening new accounts, and coordinating with Loan Operations until loan closings. A path to notary and other certifications is available as needed.

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• Previous sales, customer service and supervisory experience required.

Responsibilities

• Apply Westfield Bank Service and Sales Process during customer interaction.
• Adhere to established Westfield Bank customer service standards.
• Assist the Management Team in various administrative and supervisory duties.
• Answer credit inquiries, accept applications and close consumer loans.
• Provide support and input for internal incentive programs created for the branch.
• Open new accounts and perform account maintenance as needed.
• Obtain NMLS to take home equity loans or line applications and liaise with Loan Operations until loan closes.
• Resolve customer problems as they arise.
• Assist customers with Safe Deposit.
• Achieve specialty program goals as assigned.
• Must obtain official designations/certifications as required (e.g. notary, medallion).
• Performs higher level specialty function as designated.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.

Skills

Customer relations

Sales skills

Leadership

Decision making

Education

High School Diploma or GED

Associates Degree

Job description

Position:Assistant Branch Manager II

Department: Retail Banking

Job Status: Full-Time

FLSA Status:Non-Exempt

Grade:9

Reports to: Branch Manager

Amount of Travel Required:Travel as Required

Positions Supervised: Branch Personnel

POSITION SUMMARY

Supports branch manager by providing customer service in all areas and overseeing teller line to ensure efficient service and satisfied customers.

Assists in leading and managing a large-size branch; the branch level is based on the following key components:

• Branch Deposits, Staff FTE, Teller Transaction Volume, Sales Expectations, Market Opportunity and Specialty Programs.

ESSENTIAL FUNCTIONS

• Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships.


• Adheres to established Westfield Bank customer service standards.


• Assists the Management Team in various administrative and supervisory duties.


• Answer credit inquiries, accepts applications and closes consumer loans.


• Provides support and input for internal incentive programs created for the branch.


• Opens new accounts and performs account and person maintenance as needed.


• Obtains NMLS to take home equity loans or line applications and serve as a liaison between the customer and Loan Operations until loan closes.


• Resolves customer problems as they arise.


• Assist customers with Safe Deposit.


• Achieves specialty program goals as assigned.


• Must obtain official designations/certifications as required (i.e. notary public, medallion, etc.).


• Performs higher level specialty function as designated.


• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.


• Must adhere to all bank and regulatory policies and procedures specific to position.


• Assigns work, provides training and guidance and advises subordinates as necessary.


• Resolves routine personnel problems.


• Performs additional duties as requested.

POSITION QUALIFICATIONS

Competencies

• Customer Relations


• Decision Making/Judgment


• Leadership & Employment Development


• Quality


• Sales Skills & Activities

Education/Experience/Skills

• High School Diploma or GED required. Associates Degree Preferred.


• Previous sales, customer service and supervisory experience required.

PHYSICAL DEMANDS

Physical Demands

Stand: O (Occasionally)

Walk: O (Occasionally)

Sit: F (Frequently)

Handling / Fingering: F (Frequently)

Reach Outward: F (Frequently)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: O (Occasionally)

Squat or Kneel: O (Occasionally)

Bend: O (Occasionally)

Lift/Carry

10 lbs or less: F (Frequently)

11-20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally

41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None.

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.