ASSISTANT BRANCH MANAGER I, Parmatown

Dollar Bank, FSB; Cleveland (OH); On-site; USD 55,000 - 73,000; Full time

Job summary

Dollar Bank is seeking an Assistant Branch Manager in Cleveland, Ohio to participate in a retail training program while driving toward sales targets. You will work with the Branch Manager to build a motivated sales and service team using a consultative approach, and help develop team members through coaching and accountability.

The role emphasizes strengthening customer relationships through proactive initiatives and may include limited participation in community events and business networking.

Qualifications

• Bachelor's Degree required or High School Diploma/GED with five years of proven sales achievement.
• Retail banking experience preferred.
• One year of managerial or supervisory experience is required.

Responsibilities

• Lead development of new customer relationships by greeting customers, setting up appointments, and outbound calling.
• Motivate and hold team members accountable, assist Branch Manager in evaluating performance.
• Assist in branch operations including audits, security, and scheduling.

Skills

Retail banking experience

Sales driven

Customer service

Education

Bachelor's Degree

High School Diploma/GED

Job description

Job Overview:

The Assistant Branch Manager participates in a comprehensive retail training program while working toward individual sales targets. In collaboration with the Branch Manager, this role helps cultivate a motivated sales and service team, ensuring that each member contributes to the branch's success through a consultative sales methodology.

A key responsibility of the Assistant Branch Manager is the development of team members through one-on-one coaching sessions and performance accountability. Additionally, this role focuses on strengthening customer relationships through proactive initiatives, which may include limited participation in community events and business networking opportunities.

Qualifications:

• Bachelor's Degree with one year demonstrated track record of achieving sales goals is required. Will consider High School Diploma/GED with five years demonstrated track record of achieving sales goals.
• Retail Banking experience preferred.
• One year of managerial or supervisory experience is required.
• Ability to travel as needed to training.
• A valid driver's license and access to a reliable vehicle is required.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Principal Activities and Duties:

• Lead the branch's development of new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Assume a leadership role while motivating and holding team members accountable, assist Branch Manager in evaluating team member performance.
• Assist the team in all areas of branch operations including branch audits, security, and scheduling.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.