Assistant Branch Manager I

Andrews Federal Credit Union; Upper Marlboro (MD); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

12 Paid Holidays

401(k) with 6% Match

Childcare Stipend

Tuition Reimbursement

Career Development

Employee Assistance Program

Health Plan (Medical, Dental, Vision)

Long Term Disability

AD&D

Short-Term Disability

Vacation & Sick Leave

Free Parking

Job summary

Andrews Federal Credit Union in Upper Marlboro, MD is seeking an Assistant Branch Manager to strengthen member relationships, deliver world-class service, and drive branch profitability.

You will develop best practices, mentor tellers and FS staff, oversee daily operations, audits, staffing, and reporting while upholding our credit union values and financial goals.

Qualifications

• Three years of teller and/or member/customer service experience.
• Two years of supervisory experience in a retail branch environment.
• Knowledge of ATMs and various office equipment.
• Excellent organizational, verbal and written communication skills with attention to detail.

Responsibilities

• Assist Branch Manager in developing sales culture and achieving growth goals.
• Coordinate Teller/FSR training and staff development.
• Oversee expenditures within approved budgets and ensure policy compliance.
• Maintain proficiency in processing branch transactions and support FSRs/Tellers.

Skills

Teller experience

Supervisory experience

ATM knowledge

Communication skills

Job description

Job Details: Job Location: Branch 26 Upper Marlboro - Upper Marlboro, MD 20772, When you choose a job at Andrews Federal Credit Union, you give yourself the opportunity to grow, advance and make a difference. Andrews Federal is a mission-driven financial institution that focuses on giving members the tools they need to reach their financial goals.

We are continually developing our team of dedicated employees who are ready to serve. To create and retain this elite workforce, we offer highly competitive compensation and benefits plans, including highly desirable features like:

• 12 Paid Holidays a Year, Including Your Birthday
• Retirement Plans - 401(k) with a 6% Match
• Childcare Stipend up to $2600 to assist Working Families
• Discount on Lending Products.
• Tuition Reimbursement and Career Development Programs and Opportunities
• Employee Assistance Program - 24/7 Support for Families
• Affordable Healthcare Plan including Medical, Dental, Vision, and Rx
• Employer paid Long Term Disability, Life Insurance, and AD&D
• Short-Term Disability
• Vacation Leave and Sick Leave
• Free Parking

And when you are part of Team Andrews, you have the opportunity to be part of something bigger, to support the financial goals and dreams of Andrews Federal members in the US, Europe and worldwide. Come be a part of our success story; and let us help you shape your career story!

Purpose of Position

The Assistant Branch Manager is responsible for supporting and driving the strategic and tactical initiatives as they relate to building primary member relationships, providing world-class service, and achieving branch profitability goals. The incumbent must develop and support best practices methods to continually improve financial center and operational performance while remaining committed to the credit union's core values and financial results, as well as Member Solutions.

Essential Duties

• Assist the Branch Manager to develop Andrews Federal's sales culture. Obtain and track sales/growth goals.
• Coordinate scheduling for Teller/FSR Training Programs. Assist Branch Manager to identify training and/or developmental needs.
• Oversee and approve expenditures as directed by the Branch Manager in compliance with the approved branch operating and capital budgets.
• Assist with SEG business maintenance and development.
• Conduct weekly staff meetings for training and informational purposes.
• Complete monthly staffing schedule, as well as periodic branch reports.
• Monitor teller and member service performance and daily activities to ensure adherence to policies and procedures and timeliness of work performed.
• Complete all monthly audits and reports in accordance with guidelines.
• Limit exceptions and member complaints. Coach and counsel branch team members as to the importance of properly posting/handling transactions.
• Participate in the hiring, separation, coaching, counseling and performance review process as required.
• Review all logs and operations to ensure adherence to policies and procedures as appropriate.
• Maintain proficiency in the processing of all types of branch transactions; assist members and serve as technical resource person for the FSRs and Tellers.
• Acting as FSR when needed.
• Reviewing loan applications and loan folders as well as completing Insurance and Gap sales reports.
• Remains cognizant of and adheres to Andrews Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
• Maintains contact with Select Employee Groups to ensure excellent business relations and appropriate service level.
• Handle some of the call volume from the Operator, when necessary.
• Completes the promotional tracking forms for Marketing.

Required KSAs

• Three years of teller and/or member/customer service experience.
• Two years of supervisory experience in a retail branch environment, which would have included cross-g
• Must have knowledge of ATMs and various office equipment.
• Excellent organizational, verbal and written communication skills with an attention to details required.
• Must be highly motivated and have the ability to maintain confidentiality.

Salary

$56,374.84 - $70,468.55

Physical Requirements

• Ability to sit at a desk and computer for extended periods.
• Ability to lift up to 20 pounds.

In accordance with the Americans with Disabilities Act, requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others which impose undue hardships on the organization.