Assistant Branch Manager - Downtown Orlando

FAIRWINDS Credit Union; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

11 Paid Holidays

401(k) 6% Match

Health Savings Account (HSA)

Maternity Leave

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Leadership Development

Tuition Assistance

Debt Free Club

Job summary

FAIRWINDS Credit Union in Downtown Orlando seeks an Assistant Branch Manager to lead and coach the team while ensuring exceptional member service, lending solutions, and product penetration. You will open new accounts and educate members on FAIRWINDS products, acting as a trusted advisor for lending solutions tailored to their needs.

You’ll drive cross-selling, strengthen member relationships, and collaborate on branch planning and performance goals, working closely with the Branch Manager to

Qualifications

• Proven leadership in a member-facing or supervisory role.
• Strong knowledge of FAIRWINDS products and lending procedures.
• Ability to coach and develop team members.
• Excellent judgment and problem-solving in member inquiries.
• Goal-oriented with track record in sales and service.

Responsibilities

• Foster a coaching-focused environment to develop the team and meet service, lending, and product penetration goals.
• Serve as a loan officer and interviewer, processing applications and educating members on lending solutions.
• Open new accounts and guide on FAIRWINDS products for a one-stop experience for members.
• Support cross-selling and relationship-building strategies to increase member engagement.
• Assist in strategic branch planning and development of business lending initiatives to grow relationships.
• Lead or support key branch operations including staffing, scheduling, training, and performance evaluations.

Skills

Leadership

Coaching / Mentoring

Member Service

Sales & Relationship Building

Lending Knowledge

Team Development

Job description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As an Assistant Branch Manager at our Downtown Orlando branch, you’ll be the first step in helping our members live financially free.

Your Role In Our Mission

• Foster a positive, coaching-focused environment to develop your team and ensure service, lending, and product penetration goals (such as membership and services per household) are consistently met.
• Serve as a loan officer and interviewer, processing applications and disbursing funds while educating members on lending solutions tailored to their needs.
• Open new accounts and provide guidance on FAIRWINDS products and services to both new and existing members, ensuring a comprehensive, one-stop experience.
• Support team members in delivering effective cross-selling and relationship-building strategies that increase member engagement and deepen financial partnerships.
• Address member concerns with professionalism and care, resolving issues quickly while protecting the member relationship.
• Assist in strategic branch planning, including the development of business lending strategies and initiatives to grow member relationships.
• Lead or support key operational areas of the branch, including staffing, hiring, scheduling, training, and conducting performance evaluations.
• Collaborate with the Branch Manager to meet or exceed branch performance goals and uphold all compliance and operational standards.
• Live and model The FAIRWINDS Way values in everything you do.

What Makes You a Great Fit

• Proven track record of high performance in a member-facing and/or leadership role.
• A natural coach and mentor; you enjoy developing others, offering feedback, and creating an environment where people thrive.
• Strong knowledge of FAIRWINDS products, services, systems, and lending procedures, with confidence in presenting and recommending solutions.
• You demonstrate excellent judgment and decision-making skills, with the ability to handle escalated member concerns effectively and professionally.
• Proven success in sales, service, and relationship-building; you're comfortable coaching others to do the same.
• Highly organized, goal-oriented, and driven by both results and team success.
• Comfortable collaborating with leadership to build strategies and contribute to long-term branch planning.
• Ready and eager to take on a greater leadership role and serve as a right-hand partner to your Branch Manager.

A Culture Of Care And Reward

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Eligible for a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union

At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!