Branch Service Supervisor - Longwood

FAIRWINDS Credit Union; Longwood (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

11 paid holidays

401(k) match at 6%

$700 Health Savings Account annual?n/a

Maternity leave program

Medical, dental, vision, disability, &

Job summary

FAIRWINDS Credit Union in Longwood is looking for a strong people leader to manage the Member Services team at the branch. You will guide the MSRs, ensure smooth teller operations, and act as the point of contact for day-to-day questions and issues, all while upholding The FAIRWINDS Way.

You’ll coach staff to meet performance targets, balance member service with efficiency, and promote FAIRWINDS products tailored to member needs.

Qualifications

• Proven leadership in a financial institution.
• Strong knowledge of teller operations, branch procedures, and regulatory compliance.
• Motivator and mentor, passionate about developing others and creating a high-performing team.
• Excellent interpersonal and problem-solving skills.

Responsibilities

• Lead and develop frontline Member Service Representatives (MSRs).
• Act as Manager on Duty in absence of Branch/Assistant Branch Manager; handle opening/closing and balancing.
• Oversee daily teller line operations and serve as first contact for inquiries.
• Coach and develop team to meet or exceed performance.
• Cross-sell FAIRWINDS products and services to members.

Skills

Leadership

Teller operations

Regulatory compliance

Coaching & development

Cross-selling

Customer service

Job description

Financial Freedom Happens Here – and it starts with YOU.

At FAIRWINDS Credit Union, we’re more than a workplace; we’re a team on a mission. As a Member Services Manager at our Longwood branch, you’ll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of “The FAIRWINDS Way.” This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and teammates.

Your Role In Our Mission

• Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training
• Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing
• Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries
• Execute coaching and development activities to help team members meet or exceed performance expectations
• Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs
• Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian
• Support members with account inquiries, service needs, and transaction assistance
• Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes
• Live and model The FAIRWINDS Way values in everything you do

What Makes You a Great Fit

• Proven leadership in a financial institution
• Strong knowledge of teller operations, branch procedures, and regulatory compliance
• You’re a motivator and mentor, passionate about developing others and creating a high-performing team
• Excellent interpersonal and problem-solving skills
• Ability to balance service, operations, and performance goals in a fast-paced environment
• Detail-oriented with a commitment to accuracy, integrity, and accountability
• A genuine passion for helping others achieve financial success

A Culture Of Care And Reward

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey’s SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It’s your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union

At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members’ lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we’re nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes’ 2024 Best-in-State Credit Unions and one of Orlando Business Journal’s Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!