Assistant Branch Manager - Chelsea

Apple Bank; Chelsea (MA); On-site; USD 65,000 - 85,000; Full time

Job summary

Apple Bank is hiring an Assistant Branch Manager (ABM) in Chelsea, MA. The ABM provides leadership support to the Branch Manager and plays a vital role in achieving sales and operational performance goals.

The suitable candidate will oversee daily branch operations, ensure compliance with regulations, and coach staff on effective sales techniques and customer service. A Bachelor’s degree and extensive banking experience are preferred.

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred.
• At least 6 years of experience in customer service/supervisory role within a banking/retail environment.
• Minimum 3 years of operations experience, preferably in banking.

Responsibilities

• Support the Branch Manager by overseeing the efficient operation of the branch.
• Handle all operational issues and branch-related matters effectively.
• Provide ongoing coaching to staff regarding sales techniques.

Skills

Excellent customer service/sales skills

Strong leadership and interpersonal skills

Excellent communication skills

Effective problem-solving skills

Education

High School Diploma or GED

Bachelor’s degree

Tools

Microsoft Office suite

Banking software

Job description

New York, NY (Chelsea) Salary Range: $65,000 - $85,000

The Assistant Branch Manager (ABM) provides supportive leadership to the Branch Manager by playing an integral role in the achievement of sales, service, and operational performance goals for the branch. The incumbent ensures that business development goals are being met, and all policies, procedures, and controls have been implemented to protect the Bank against monetary loss. The incumbent supports sales initiatives aimed at leveraging products/services to increase deposits, accounts, and customers of the branch. In the absence of the Branch Manager, the ABM is expected to be fully capable of managing the branch, including the Teller-Unit, platform, and other ancillary operations. The successful candidate must have the ability to adapt accordingly to meet the challenges in a dynamic industry.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Support the Branch Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with established policies, procedures, and controls of Bank.
• Handle all operational issues and branch-related matters in an effective manner, making sound business decisions.
• Provide ongoing coaching to staff regarding sales techniques and product knowledge, motivating them to embrace sales culture and consistently offer suitable Bank products and services; stay abreast of new products, services, and promotions.
• Supervise staff on service expectations, policies, procedures, products, systems, and banking transactions; conduct performance appraisals and counsel employees accordingly.
• Identify and mitigate operational risk to ensure ongoing adherence with compliance procedures; implement action plans to improve operational controls and mitigate controllable losses while optimizing the customer experience.
• Oversee compliance functions including reconciliations, audits, reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly followed.
• Cross-train on all branch positions to perform all operational duties as needed, during peak periods or to maintain teller function coverage.
• Ensure the branch receives an audit grade of “Satisfactory” or better.
• Act as a primary troubleshooter for problems and complex client service needs incurred at teller line, monitor quality and efficiency of customer service delivery at branch.
• Serve as the liaison between the branch and various departments to ensure that full transparency exists regarding internal policies and procedures.
• Demonstrate comprehensive knowledge of all Bank products, services, procedures, policies, and appropriate regulatory issues related to daily job functions including Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit transactions, personal loan accounts, mortgage and equity loan originations, cash management, and electronic services.
• Meet assigned sales goals by following the Bank’s business development model and utilizing the resources provided.
• Assist Branch Manager with implementation of sales programs, utilizing sales coaching techniques to ensure established branch goals are attained.
• Execute on sales opportunities with new and existing customers to increase deposit growth; make referrals for non-deposit products and promote new business as well as cross-sell additional products/services.
• Assist in staffing decisions as appropriate, including hiring, scheduling, disciplinary actions, and evaluating performance.
• Prepare daily, weekly, and monthly reports (i.e., potential losses, cash items, sales, etc.); reconcile branch general ledger accounts.
• Conduct staff meetings to discuss bank/branch objectives; establish priorities to ensure compliance with established policy and procedures.
• Make sound decisions regarding the approval of customer and/or bank transactions within authority limits, weighing customer satisfaction issues versus Bank exposure to loss or fraud.
• Notarize legal documents for bank customers.
• Perform other duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

• High School Diploma or GED required; Bachelor’s degree preferred.
• At least 6 years of experience in customer service/supervisory role within a banking/retail environment.
• Minimum 3 years of operations experience, preferably in banking.
• Excellent customer service/sales skills.
• Excellent working knowledge of branch operations and banking regulations.
• Effective problem-solving skills and demonstrated ability to maintain composure when interacting with customers and staff.
• Strong leadership and interpersonal skills.
• Excellent communication skills (verbal + written).
• Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint) and experience using banking software.
• Demonstrated comfort level with technology, mobile services and online banking services is a plus.
• Proven ability to stay current and comply with industry regulations.
• Ability to work a flexible schedule including weekends.
• Qualify to be licensed as a Notary Public for New York State.
• Mandatory training may require occasional travel.
• Visa sponsorship not available.

EEO STATEMENT

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes. No employee or applicant for employment will be discriminated against because of race, color, citizenship status, religion, sex, sexual orientation, creed, national origin, age, physical or mental disability, veteran status, political affiliation, domestic violence victim status, predisposing genetic characteristic, or any other Federal or State legally-protected classes.