Assistant Branch Manager - 159th Street

Apple Bank; New York (NY); Sur place; USD 65 000 - 85 000; Plein temps

Résumé du poste

Apple Bank is seeking an Assistant Branch Manager in New York, NY. This on-site role supports the Branch Manager in achieving sales, service, and operational goals, while coaching staff and managing branch operations.

The ABM will ensure compliance with policies, controls, and regulatory requirements, and will take charge in the Branch Manager's absence. Notary duties and occasional travel may be required.

Qualifications

• Associates degree and 3-5 years customer facing retail experience or comparable banking experience; bachelor’s degree preferred.
• Minimum 3 years of operations experience, preferably in banking.
• Excellent customer service/sales skills.
• Excellent working knowledge of branch operations and banking regulations
• Effective problem-solving skills and demonstrated ability to maintain composure when interacting with customers and staff.
• Strong leadership and interpersonal skills.
• Excellent communication skills (verbal + written).
• Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint) and must have experience using banking software experience.
• Demonstrated comfort level with technology, mobile services and online banking services is a plus.
• Qualify to be licensed as a Notary Public for New York State.
• Mandatory training may require occasional travel.

Responsabilités

• Oversee branch operations per policies and controls.
• Coach staff on sales techniques and product knowledge.
• Supervise service, systems, and transactions; conduct performance appraisals.
• Identify and mitigate operational risk and losses.
• Oversee reconciliation, audits, reporting, records and closing procedures.
• Cross-train to cover teller and other roles.
• Ensure audit grade of Satisfactory or better.
• Troubleshoot complex client service issues at teller line.
• Liaise with other departments to ensure policy transparency.
• Maintain knowledge of bank products and regulatory issues.
• Meet sales goals and implement sales programs.
• Assist in staffing decisions and scheduling.
• Prepare reports and reconcile general ledger.
• Conduct staff meetings and set priorities.
• Approve customer transactions within authority.
• Notarize legal documents.
• Travel for mandatory training.

Connaissances

Customer service

Sales skills

Leadership

Communication

Problem solving

Teamwork

Adaptability

Formation

Associates degree

Bachelor's degree preferred

Outils

Microsoft Office

Banking software

Description du poste

New York, NY (159th Street)

Salary Range: $65,000 - $85,000

The Assistant Branch Manager (ABM) provides supportive leadership to the Branch Manager by playing an integral role in the achievement of sales, service, and operational performance goals for the branch. The incumbent ensures that business development goals are being met, and all policies, procedures, and controls have been implemented to protect the Bank against monetary loss. The incumbent supports sales initiatives aimed at leveraging products/services to increase deposits, accounts, and customers of the branch. In the absence of the Branch Manager, the ABM is expected to be fully capable of managing the branch, including the Teller-Unit, platform, and other ancillary operations. The successful candidate must have the ability to adapt accordingly to meet the challenges in a dynamic industry.

Essential Duties & Responsibilities

• Support the Branch Manager by overseeing the efficient operation of the branch, ensuring operational functions are being properly performed by staff in accordance with established policies, procedures, and controls of Bank.
• Handle all operational issues and branch-related matters in effective manner, making sound business decisions.
• Provide ongoing coaching to staff regarding sales techniques and product knowledge, motivating them to embrace sales culture and consistently offer suitable Bank products and services; stay abreast of new products, services, and promotions.
• Supervise staff on service expectations, policies, procedures, products, systems, and banking transactions; conduct performance appraisals and counsel employees accordingly.
• Identify and mitigate operational risk to ensure ongoing adherence with compliance procedures; implement action plans to improve operational controls and mitigate controllable losses while optimizing the customer experience.
• Oversee compliance functions including reconcilements, audits, reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly followed.
• Cross-train on all branch positions to perform all operational duties as needed, during peak periods or to maintain teller function coverage.
• Ensure the branch receives an audit grade of “Satisfactory” or better.
• Act as a primary troubleshooter for problems and complex client service needs incurred at teller line, monitor quality and efficiency of customer service delivery at branch.
• Serve as the liaison between the branch and various departments to ensure that full transparency exists regarding internal policies and procedures.
• Demonstrate comprehensive knowledge of all Bank products, services, procedures, policies, and appropriate regulatory issues related to daily job functions including Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit transactions, personal loan accounts, mortgage and equity loan originations, cash management, and electronic services.
• Meet assigned sales goals by following the Bank’s business development model and utilizing the resources provided.
• Assist Branch Manager with implementation of sales programs, utilizing sales coaching techniques to ensure established branch goals are attained.
• Execute on sales opportunities with new and existing customers to increase deposit growth; make referrals for non-deposit products and promote new business as well as cross sells additional products/services.
• Assist in staffing decisions as appropriate, including hiring, scheduling, disciplinary actions, and evaluating performance.
• Prepare daily, weekly, and monthly reports (i.e., potential losses, cash items, sales, etc.); reconcile branch general ledger accounts.
• Conduct staff meetings to discuss bank/branch objectives; establish priorities to ensure compliance with established policy and procedures.
• Make sound decisions regarding the approval of customer and or bank transactions within authority limits, weighing customer satisfaction issues versus Bank exposure to loss or fraud.
• Notarize legal documents for bank customers.
• Perform other duties as requested.

Skills, Education, & Experience

• Associates degree and 3-5 years customer facing retail experience or comparable banking experience; bachelor’s degree preferred.
• Minimum 3 years of operations experience, preferably in banking.
• Excellent customer service/sales skills.
• Excellent working knowledge of branch operations and banking regulations
• Effective problem-solving skills and demonstrated ability to maintain composure when interacting with customers and staff.
• Strong leadership and interpersonal skills.
• Excellent communication skills (verbal + written).
• Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint) and must have experience using banking software experience.
• Demonstrated comfort level with technology, mobile services and online banking services is a plus.
• Proven ability to stay current and comply with industry regulations.
• Ability to work a flexible schedule including weekends.
• Qualify to be licensed as a Notary Public for New York State.
• Mandatory training may require occasional travel.

Visa sponsorship not available.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.