Assistant Branch Manager - Cedar Hill

Texas Trust Credit Union; Cedar Hill (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Texas Trust Credit Union in Cedar Hill, TX is seeking an Assistant Branch Manager to support the Branch Manager, lead a high-performing team, and provide excellent member service. This role involves training, daily operations, and community engagement to grow the member portfolio.

The position requires leadership experience, a finance/business/management focus, and proficiency with Windows OS and MS Office. Equal opportunity employer; on-site position in Cedar Hill.

Qualifications

• Minimum two years of college with emphasis in Finance, Business, or Management.
• Or two years' experience with a financial institution with emphasis in cash operations.
• One year leadership and supervision experience preferred.
• Must have general knowledge of Windows OS and MS Office.

Responsibilities

• Develop a high performing team that meets the cultural standards of Texas Trust while cultivating a strong member portfolio.
• Deliver effective feedback through observations, coaching, and one-on-ones.
• Collaborate with Branch Manager to set measurable development goals and create a positive work environment.
• Acquire loyal members by building rapport and tailoring products and services to meet their needs.
• Lead by example to deliver exceptional member service and drive results for the team.
• Hold team members accountable for results, including competencies, service behaviors, policies, and procedures.
• Support business development through community functions and credit union events.
• Assist with branch operations including personnel, equipment, supplies and maintenance.
• Maintain operating standards through audits, compliance, training, and loss mitigation.
• Prevent fraudulent activities by adherence to Credit Union policies and procedures.
• Ensure compliance with all applicable laws and Texas Trust policies.
• Assist members with service requests as needed.
• Monitor branch cash controls to meet member needs within limits.
• Control expenses with responsible financial management.
• Embrace the 'Yes And ...' culture with the team.
• Comply with established regulations and law requirements.

Skills

Communication skills

Analytical thinking

Multitasking

Organizational skills

Strong work ethic

Confidential handling

Professional written/verbal skills

Education

High School Diploma/GED

Tools

Windows OS

MS Office

Job description

• Location 109 West FM 1382,Cedar Hill, TX, 75104,United States
• Job Category Banking, Manager
• Employee Type Exempt - FT

Description

Role Responsibilities

Our Assistant Branch Manager supports the Branch Manager to provide a positive environment for the members and branch employees guided by our Service Standards. In addition, you will assist with branch training and daily operations to help build a high-performance team.

• Develop a high performing team that meets the cultural standards of Texas Trust while cultivating a strong member portfolio;
• Deliver effective feedback that provides relevance through observations, coaching, and one-on-ones;
• Collaborate with Branch Manager to establish measurable development goals and create a positive work environment;
• Acquire loyal members by building rapport and tailoring products and services to meet their needs
• Effectively utilize decision making skills to deliver exceptional member service and lead by example for your team;
• Holds team members accountable for results, including required competencies, service behaviors, policies, and procedures;
• Support business development efforts through active participation in community functions and credit union events;
• Assist with the efficient operation of the branch office regarding personnel, equipment, supplies and maintenance;
• Operational Standards to be met through regular audits, compliance, training, and loss mitigation
• Ensure the prevention of fraudulent activities through adherence to Credit Union policies and procedures;
• Ensure compliance with all applicable laws was well as Texas Trust policies and procedures;
• Assist members with any requests for service as needed;
• Monitor branch cash controls to ensure member needs are met, while adhering to branch limits;
• Effectively control expenses while practicing responsible financial management;
• Practices and brings to life with the team our Yes And ... culture;
• Comply with established regulations and law requirements;

Requirements

Required Experience

• Minimum two (2) years of college with emphasis in Finance, Business, or Management; or two (2) years' experience with a financial institution with emphasis in cash operations and financial services
• One (1) year experience in leadership and supervision preferred
• Must have general knowledge of Windows OS and MS Office software

Skills, Education and/or Certifications Required

• High School Diploma/GED required
• Ability to operate multiple computer systems efficiently
• Requires an organized, meticulous self-starter who is able to work independently
• Strong processing, analytical and critical thinking skills
• Possess a strong work ethic and an adaptable team player mentality
• Highly developed sense of integrity and commitment to member satisfaction
• Required to manage all member information in a confidential manner
• Professional written and verbal communications skills
• Ability to work a schedule that may include most Saturdays
• Position may require extended periods of sitting or standing, and lifting under 10 pounds

Texas Trust Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.