Assistant Branch Manager - North Arlington

Texas Trust Credit Union; Arlington (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Texas Trust Credit Union seeks an Assistant Branch Manager to support the Branch Manager in delivering outstanding member service and leading a high-performing team. You will assist with training, daily operations, and a culture of integrity across the branch.

Responsibilities include coaching, developing goals, driving member satisfaction, and ensuring compliant practices while managing branch resources and cash controls. Saturdays may be required.

Qualifications

• High School Diploma or GED required.
• Ability to operate multiple computer systems efficiently.
• Organized, meticulous self-starter who can work independently.
• Strong processing, analytical and critical thinking skills.
• Strong work ethic and adaptable team player mentality.
• Integrity and commitment to member satisfaction.
• Ability to manage all member information confidentially.
• Professional written and verbal communication skills.
• Schedule may include Saturdays.
• Light lifting and periods of standing or sitting may be required.

Responsibilities

• Develop a high performing team aligned with Texas Trust standards and member portfolio goals.
• Provide effective feedback through observations, coaching, and one-on-ones.
• Collaborate with Branch Manager to set development goals and a positive work environment.
• Acquire loyal members by understanding needs and tailoring services.
• Lead by example to deliver exceptional member service and accountability.
• Ensure adherence to policies, procedures, and compliance requirements.
• Support business development through community involvement and credit union events.
• Oversee branch operations including personnel, equipment, and supplies.
• Maintain audits, training, and loss mitigation to uphold operational standards.
• Prevent fraudulent activity by following policies and procedures.
• Ensure compliance with laws and Texas Trust policies.
• Assist members with service requests and inquiries.
• Monitor cash controls to meet member needs within branch limits.
• Control expenses through prudent management.
• Embody the 'Yes And' culture in daily work.
• Comply with regulations and legal requirements.

Skills

Leadership

Independent worker

MS Office

Attention to detail

Analytical thinking

Integrity

Confidential data handling

Communication

Team player

Scheduling flexibility

Light lifting

Education

High School Diploma/GED

Job description

• Job Category Manager, Banking
• Employee Type Exempt - FT

Description

Role Responsibilities

Our Assistant Branch Manager supports the Branch Manager to provide a positive environment for the members and branch employees guided by our Service Standards. In addition, you will assist with branch training and daily operations to help build a high-performance team.

• Develop a high performing team that meets the cultural standards of Texas Trust while cultivating a strong member portfolio;
• Deliver effective feedback that provides relevance through observations, coaching, and one-on-ones;
• Collaborate with Branch Manager to establish measurable development goals and create a positive work environment;
• Acquire loyal members by building rapport and tailoring products and services to meet their needs
• Effectively utilize decision making skills to deliver exceptional member service and lead by example for your team;
• Holds team members accountable for results, including required competencies, service behaviors, policies, and procedures;
• Support business development efforts through active participation in community functions and credit union events;
• Assist with the efficient operation of the branch office regarding personnel, equipment, supplies and maintenance;
• Operational Standards to be met through regular audits, compliance, training, and loss mitigation
• Ensure the prevention of fraudulent activities through adherence to Credit Union policies and procedures;
• Ensure compliance with all applicable laws was well as Texas Trust policies and procedures;
• Assist members with any requests for service as needed;
• Monitor branch cash controls to ensure member needs are met, while adhering to branch limits;
• Effectively control expenses while practicing responsible financial management;
• Practices and brings to life with the team our “Yes And… culture;
• Comply with established regulations and law requirements;

Requirements

Required Experience

• Minimum two (2) years of college with emphasis in Finance, Business, or Management; or two (2) years’ experience with a financial institution with emphasis in cash operations and financial services
• One (1) year experience in leadership and supervision preferred
• Must have general knowledge of Windows OS and MS Office software

Skills, Education and/or Certifications Required

• High School Diploma/GED required
• Ability to operate multiple computer systems efficiently
• Requires an organized, meticulous self-starter who is able to work independently
• Strong processing, analytical and critical thinking skills
• Possess a strong work ethic and an adaptable team player mentality
• Highly developed sense of integrity and commitment to member satisfaction
• Required to manage all member information in a confidential manner
• Professional written and verbal communications skills
• Ability to work a schedule that may include most Saturdays
• Position may require extended periods of sitting or standing, and lifting under 10 pounds

Texas Trust Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.