Assistant Branch Manager - Cedar Hill

Texas Trust Credit Union; Cedar Hill (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Texas Trust Credit Union in Texas is seeking an Assistant Branch Manager to support our Branch Manager in delivering exceptional service to members. You will coach a high-performing team, oversee daily branch operations, and help build a loyal member portfolio.

You will also lead training initiatives, enforce service standards, and ensure compliance with laws and credit union policies while engaging with the local community to grow business through events and thoughtful product tailoring.

Responsibilities

• Support the Branch Manager to provide a positive environment for members and branch employees per Service Standards.
• Assist with branch training and daily operations to build a high-performing team.
• Develop a high performing team that meets Texas Trust standards and cultivates a strong member portfolio.
• Provide coaching and feedback through observations and 1-on-1 conversations.
• Maintain branch cash controls, adhere to policies, and participate in audits for accuracy.
• Support community activities and credit union events to drive business development.
• Ensure regulatory compliance and loss mitigation practices are followed.

Job description

Role Responsibilities

• Our Assistant Branch Manager supports the Branch Manager to provide a positive environment for the members and branch employees guided by our Service Standards. In addition, you will assist with branch training and daily operations to help build a high-performance team. Develop a high performing team that meets the cultural standards of Texas Trust while cultivating a strong member portfolio; Deliver effective feedback that provides relevance through observations, coaching, and one-on-ones; Collaborate with Branch Manager to establish measurable development goals and create a positive work environment; Acquire loyal members by building rapport and tailoring products and services to meet their needs Effectively utilize decision making skills to deliver exceptional member service and lead by example for your team; Holds team members accountable for results, including required competencies, service behaviors, policies, and procedures; Support business development efforts through active participation in community functions and credit union events; Assist with the efficient operation of the branch office regarding personnel, equipment, supplies and maintenance; Operational Standards to be met through regular audits, compliance, training, and loss mitigation Ensure the prevention of fraudulent activities through adherence to Credit Union policies and procedures; Ensure compliance with all applicable laws was well as Texas Trust policies and procedures; Assist members with any requests for service as needed; Monitor branch cash controls to ensure member needs are met, while adhering to branch limits; Effectively control expenses while practicing responsible financial management; Practices and brings to life with the team our Yes And culture; Comply with established regulations and law requirements; Perform various duties as assigned.