Assistant Branch Manager - Automotive Finishes

The Sherwin-Williams Company; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Branch Assistant Manager to work with the Branch Manager in Richmond, VA, overseeing operations in an Automotive Finishes branch. This full-time role covers customer service, sales, merchandising, inventory, finances, and staff supervision in a Monday–Friday schedule.

Responsibilities include market planning, driving sales, product knowledge, compliance, and staff development, with focus on safety and customer satisfaction.

Qualifications

• Minimum 18 years old and legally eligible to work in the United States.
• At least 1 year of work experience in retail, sales or customer service.
• Valid, unrestricted driver’s license.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willingness to relocate for future opportunities.

Responsibilities

• Assist in developing and implementing branch market plans based on market conditions and financial objectives.
• Support strategies to increase sales and profitability.
• Build and maintain knowledge of products to recommend to customers.
• Ensure high levels of customer satisfaction through excellent service.
• Verify customer orders and transactions are completed and documented accurately.
• Maintain branch inventory levels.
• Ensure compliance with safety, loss prevention, and security policies.
• Support employee training, performance management, and corrective action.
• Respond to and resolve customer and/or employee complaints.
• Assist in determining staffing needs and develop work schedules.
• Analyze management and financial reports, including P&L.
• Assist with daily bank deposits.

Skills

Customer service

Sales

Leadership

Team supervision

Communication

Education

Associate's degree or higher in Business, Sales or Marketing

Tools

Microsoft Office

CRM systems

Job description

The Branch Assistant Manager works with the Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes supporting all aspects of branch operations, including customer service, sales, marketing, merchandising, inventory, finances, and store safety. This role will assist in supervising and training store staff.

The individual selected for this role will be expected to work at Automotive Finishes #9108 located at 1610 Ownby Ln, Richmond, VA 23220.

This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

• Assist in developing and implementing branch market plan based on market conditions, branch mission and financial/budget objectives
• Support business strategies to increase sales and optimize profitability
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Ensure high levels of customer satisfaction through excellent service
• Verify customer orders and transactions are completed and documented accurately
• Maintain branch inventory levels
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Support employee training, development, performance management, and corrective action
• Respond to and resolve any customer and/or employee complaints
• Assist in determining staffing needs and develop work schedules
• Analyze management and financial reports, including financial ratios relative to Profit & Loss ("P&L")
• Assist with daily bank deposits

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must have at least one (1) year of work experience in retail, sales, or customer service or have completed a Sherwin-Williams Development Program

Preferred Qualifications

• Have at least three (3) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
• Have at least one (1) year of work experience in an automotive aftermarket industry
• Have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
• Have at least one (1) year of work experience using Microsoft Office products (e.g. Word, Excel, PowerPoint, Teams, and/or Outlook)
• Have work experience using timekeeping and/or customer relationship management ("CRM") systems
• Have an associate's degree or higher in Business, Sales, or Marketing
• Willingness to relocate for future job opportunities

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