Assistant Branch Manager

CBI Bank & Trust; Washington (IA); On-site; USD 52,000 - 68,000; Full time

Job summary

CBI Bank & Trust is seeking an Assistant Branch Manager for Washington to supervise and schedule tellers across locations, ensuring efficient teller operations and excellent customer service. You will drive sales, cross-sell bank products, and work with the Branch Manager on performance reviews and staff development.

The role includes handling consumer loans from application to closing, opening and closing deposit accounts, performing cash audits, and maintaining strong compliance with bank

Qualifications

• Post high school education or one year banking experience preferred.
• Ability to supervise and coach Retail staff.
• Flexible work schedule.
• Knowledge of bank policies and procedures.

Responsibilities

• Actively promotes products and services and maintains knowledge of all offerings.
• Identifies and pursues selling and cross-selling opportunities with customers and records sales as trained.
• Supervises, coaches and schedules Retail staff for efficiency and service coverage.
• Works with Branch Manager to prepare performance reviews for Retail staff under supervision.
• Completes consumer loans from application to closing.
• Opens and closes all types of deposit accounts.
• Handles customer complaints and counsels customers with issues.

Skills

Sales skills

Customer service

Staff supervision

Coaching

Cash handling

Account operations

Education

Post high school education / one year banking

Job description

GENERAL DESCRIPTION

The Assistant Branch Manager for Washington is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

DESCRIPTION

The Assistant Branch Manager for Washington is responsible for supervising and scheduling all tellers to ensure efficiency at both locations. In addition, duties encompass the accurate and efficient processing of all teller transactions for bank customers in a prompt and courteous manner.

Key Accountabilities

• Actively promotes products and services and maintains a general knowledge of all products and services offered
• Identifies and pursues selling and cross-selling opportunities with bank customers and prospective customers and records sales as trained to do
• Responsible for supervising, coaching and scheduling certain Retail staff to ensure efficiency and service coverage
• Works with Branch Manager to prepare performance reviews for all Retail staff under their supervision
• Complete consumer loans from application to closing
• Open and close all types of deposit accounts
• Has a strong commitment and dedication to internal and external customer service
• Handles customer complaints
• Counsels customers with special problems or in disagreement with bank policies and procedures
• Assist with the responsibilities of the Branch Manager in their absence at the Kalona location
• Performs all functions related to safe deposit boxes including opening, closing, maintenance and allowing access
• Operate Teller cash drawer
• Performs branch cash audits

POSITION REQUIREMENTS

• Must have the ability to work a flexible work schedule
• Must have a satisfactory record of work performance adhering to all Bank Policies and Procedures
• Post high school education/one year in banking or related field preferred
• *The Bank reserves the right to schedule Tellers/FSRs at all locations based upon customer and location needs