Assistant Branch Manager

WaFd Bank

The Dalles (OR)

On-site

USD 32,000 - 45,000

Full time

2 days ago

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Benefits offered by this job

Health insurance

Stock options

Bonus programs

401(k) plan

Paid Parental Leave

Life and AD&D insurance

Long-term disability

Tuition Reimbursement

Employee assistance programs

Pre-tax health and dependent-care

Job summary

WaFd Bank in The Dalles, OR is seeking an Assistant Branch Manager to support daily branch operations, drive sales performance, and deliver exceptional customer service. You will assist with staff leadership, compliance, and achieving branch goals while helping foster a welcoming banking environment.

The role prepares you to advance to a branch manager position. Primary duties include expanding client relationships, promoting digital channels, and maintaining strong customer relations.

Qualifications

High school diploma or approved equivalent; five years minimum experience in a financial institution; strong math skills, 10-key and keyboarding, standard Microsoft Office tools such as Excel, Word, Teams, PowerBI, and Outlook.
Experience in banking, with 3+ years in Personal Banker or supervisory role preferred.

Responsibilities

Oversee daily branch operations in partnership with Branch Manager.
Drive sales performance and exceptional customer service.
Lead staff and ensure compliance with operational policies.
Create a welcoming, efficient banking environment for clients.
Promote digital and self-service options to clients.
Develop strategies to expand small business and consumer client base.
Communicate clearly with staff and clients by phone, video, and in person.
Support branch leadership in meeting production goals and profitability.
Aim for high customer satisfaction and professional ethics.

Skills

Math skills

10-key

Keyboarding

Excel

Word

PowerBI

Outlook

Digital channels

Communication

Organizational skills

Driver's license

Education

High school diploma

Tools

MS Office

Job description

Min

USD $23.08/Hr.

Max

USD $33.13/Hr.

Job Summary

The Assistant Branch Manager supports the Branch Manager in overseeing daily branch operations, driving sales performance, and delivering exceptional customer service. This role assists with staff leadership, operational compliance, and achievement of branch goals while helping to create a welcoming, efficient banking environment. The Assistant Branch Manager acts as a key point of support for branch staff and clients and serves as a leader in the absence of the Branch Manager.

A successful Assistant Branch Manager must:

Build exceptional knowledge of bank products and services to maintain rapport with clients, understand their needs, and provide solutions.
Proactively seek new business relationships, including a network of business owners, consumer prospects, finance professionals and community leaders.
Make out-of-office calls to businesses, community organizations, and referral sources as assigned by Leadership.
Introduce and demonstrate digital and self-service options to clients.
Develop strategies to help expand small business and consumer client base.
Communicate clearly with staff and clients verbally, over the phone, and via video chat.
Assist the manager in optimizing operational effectiveness and profitability to enhance shareholder value.
Support branch leadership in meeting branch production goals.
Ensure high level of customer satisfaction through the delivery of excellent service.
Acquire and apply skills in preparation for advancement to a branch manager position.
Reflect the corporate values and ethics of WaFd Bank, including integrity, teamwork, ownership, simplicity, discipline, and service. In addition, they must kind.

Qualifications

Education/Skills/Training:

High school diploma or approved equivalent; five years minimum experience in a financial institution; strong math skills, 10-key and keyboarding, standard Microsoft Office tools such as Excel, Word, Teams, PowerBI, and Outlook. In addition, well developed smart phone and digital channel skills. Must have excellent organizational and analytical skills and superior written and oral communication skills. Must have valid driver’s license, satisfactory transportation, and adequate insurance coverage.

Experience:

Prior banking experience, including previous work in sales or client relations. Preference is given to candidates who have three (3) or more years’ experience as a Personal Banker or branch supervisory role.

Benefits

At WaFd Bank you get all of these great benefits!