Assistant Branch Manager

Ballston Spa National Bank (BSNB); United States; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Voluntary insurance

401(k) match

Pension plan

Tuition reimbursement

Paid time off

11 holidays

Job summary

Ballston Spa National Bank (BSNB) is seeking an enthusiastic Assistant Branch Manager to join our team and help deliver an exceptional banking experience for our customers. You will support daily branch operations and staff development.

You will process transactions, open and maintain accounts, assist with consumer lending activities, ensure compliance with policies and regulatory requirements, and partner with branch leadership to strengthen customer relationships and drive results.

Qualifications

• Associate's degree in Business or related field is required.
• One to three years of experience in a sales and/or service-oriented position is required.
• Prior cash handling experience is required.
• Previous supervisory, leadership, or coaching experience is preferred.
• Demonstrated customer service and relationship-building skills.
• Ability to identify customer financial needs and recommend appropriate solutions.
• Strong communication, organizational, and problem-solving skills.
• Computer proficiency and ability to input and retrieve data required.

Responsibilities

• Support daily branch operations and help maintain an efficient, customer-focused environment.
• Assist customers with account opening, account maintenance, and a variety of banking transactions.
• Identify customer needs and recommend appropriate banking products and services.
• Support consumer lending activities and generate referrals to other business lines when appropriate.
• Assist with employee coaching, training, and development initiatives.
• Ensure compliance with bank policies, procedures, security standards, and regulatory requirements.
• Help drive branch sales, customer service, and operational goals.
• Partner with branch leadership to strengthen customer relationships and team performance.

Skills

Customer service

Sales experience

Leadership

Communication

Problem-solving

Education

Associate's degree in Business or related field

Tools

Computer proficiency

Data entry

Job description

Invest in your future at BSNB!

BSNB is seeking an enthusiastic Assistant Branch Manager to join our team.

A DAY IN THE LIFE

Join BSNB as an Assistant Branch Manager and help deliver an exceptional banking experience for our customers. In this role, you'll support daily branch operations, assist with staff development, and help customers identify banking solutions that meet their financial needs.

You'll process a variety of transactions, open and maintain accounts, assist with consumer lending activities, and help ensure compliance with bank policies and regulatory requirements. This position also partners closely with branch leadership to support team performance, customer satisfaction, and operational excellence.

ESSENTIAL DUTIES

• Support daily branch operations and help maintain an efficient, customer-focused environment.
• Assist customers with account opening, account maintenance, and a variety of banking transactions.
• Identify customer needs and recommend appropriate banking products and services.
• Support consumer lending activities and generate referrals to other business lines when appropriate.
• Assist with employee coaching, training, and development initiatives.
• Ensure compliance with bank policies, procedures, security standards, and regulatory requirements.
• Help drive branch sales, customer service, and operational goals.
• Partner with branch leadership to strengthen customer relationships and team performance.

QUALIFICATIONS

• Associate's degree in Business or related field required.
• One to three years of experience in a sales and/or service-oriented position required.
• Prior cash handling experience required.
• Previous supervisory, leadership, or coaching experience preferred.
• Demonstrated customer service and relationship-building skills.
• Ability to identify customer financial needs and recommend appropriate solutions.
• Strong communication, organizational, and problem-solving skills.
• Computer proficiency and ability to input and retrieve data required.

OUR INVESTMENT IN YOU

BSNB offers a generous compensation and benefits package . This includes medical, dental, vision, company-paid life insurance, voluntary insurances, both a 401(k) plan with a company match and a pension plan, and tuition reimbursement.

We invest in you with a generous paid time off package along with 11 paid holidays. We believe providing a work-life balance is key to your success and investing in your professional development is an important aspect of your growth and satisfaction.

ABOUT BALLSTON SPA NATIONAL BANK

Established in 1838, we are proud to provide community banking to individuals, families, and businesses located in the greater Capital Region. Thirteen full-service banking offices provide products and services and digital capabilities geared toward meeting the needs of the markets we serve. As a community-minded financial institution, we make giving back and volunteer work a priority.

BSNB provides all employees and applicants an equal employment opportunity in the manner required by law in all aspects of employment regardless of race, color, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, marital status, military status, disability, predisposing genetic characteristics, domestic violence victim status or any other status protected by local, state, or federal law. BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans. We thank all applicants for their interest and will contact those candidates who are under consideration.