Assistant Branch Manager

Legacy-Bank; Springdale (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Legacy-Bank is seeking a Branch Teller/Operations Associate to handle teller duties, assist in reconciling discrepancies, and open deposit accounts. The role supports branch leadership and contributes to a customer-focused, sales-driven environment.

The ideal candidate has at least 1 year of banking experience, strong customer service skills, and familiarity with banking products such as DDA, online banking, and mobile services. High school diploma or GED is required.

Qualifications

• 18 years of age.
• High school diploma or GED equivalent.
• 1 year banking experience.

Responsibilities

• Takes part in and embraces the Legacy culture by providing excellent customer service to internal and external customers.
• This person is the leader in instilling and maintaining a strong, customer-focused, and sales-oriented culture in their branch location and is knowledgeable about all bank products with emphasis on DDA, consumer online banking, and mobile banking products/services.
• Works/balances a teller drawer.
• Anticipates demand and ordering cash for branch.
• Completes day-to-day processes and procedures for: Vault, ATM, Coin Machine, Recycler and Debit Card Machine.
• Trains new employees on the policies and procedures of the teller function.
• Opens DDA and other deposit accounts for bank customers when necessary.
• Responsible for maintaining proper retention procedures of all teller documents/logs.
• Assists in making sure branch is prepared for quarterly audits by knowing procedures and making sure they are being followed.
• Assumes the duties of the Branch Manager in their absence.
• Assists Branch Manager in monthly audits of location.
• Any other duty as assigned.

Skills

Customer service

Teller operations

Sales oriented

Leadership

Education

High School Diploma or GED

Job description

Description

Position Summary:

This position is responsible for branch duties including, but not limited to, teller, assist in reconciling errors or discrepancies, opening deposit accounts, cross-selling other bank products, handling customer inquiries and issues. This position functions relatively independently with general supervision by the Branch Manager

Major Duties and Accountabilities:

• Takes part in and embraces the Legacy culture by providing excellent customer service to internal and external customers.
• This person is the leader in instilling and maintaining a strong, customer-focused, and sales-oriented culture in their branch location and is knowledgeable about all bank products with emphasis on DDA, consumer online banking, and mobile banking products/services.
• Works/balances a teller drawer.
• Anticipates demand and ordering cash for branch.
• Completes day-to-day processes and procedures for: Vault, ATM, Coin Machine, Recycler and Debit Card Machine.
• Trains new employees on the policies and procedures of the teller function.
• Opens DDA and other deposit accounts for bank customers when necessary.
• Responsible for maintaining proper retention procedures of all teller documents/logs.
• Assists in making sure branch is prepared for quarterly audits by knowing procedures and making sure they are being followed.
• Assumes the duties of the Branch Manager in their absence.
• Assists Branch Manager in monthly audits of location.
• Any other duty as assigned.

Requirements

• 18 years of age.
• High school diploma or GED equivalent.
• 1 year banking experience.

Preferred

• College/Technical degree.
• 3 years cash handling experience.