Assistant Branch Manager

Cross County Savings Bank; Middle Village (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Cross County Savings Bank in Middle Village, NY, is seeking an Assistant Branch Manager to support the Branch Manager, oversee daily operations, and ensure outstanding service.

You will monitor cash handling, audits, KYC/AML compliance, staff scheduling, and cross-sell banking products while maintaining community involvement and regulatory standards.

Qualifications

• Experience in banking operations and branch management is preferred.
• Ability to monitor procedures and ensure compliance with internal controls.
• Strong knowledge of KYC/AML and customer service excellence.

Responsibilities

• Monitor operating procedures for the branch and provide technical support when needed.
• Monitor daily work activity ensuring that both sales and service standards are met.
• Monitor branch cash levels ensuring compliance with requirements.
• Monitor teller differences and prepare required reports for review.
• Monitor operational and/or supervisory control over cash and all negotiable items.
• Monitor customer courtesy, staff and branch appearance.
• Monitor, train and encourage staff with cross selling products.
• Assist the Branch Manager with monthly audits, KYC reviews, daily reports, staff meetings, staff scheduling, payroll, and other projects or assignments.
• Assume responsibility for branch management in the Branch Managers absence.
• Ensure the branch is in compliance with all regulations, internal controls & procedures.
• Research and resolve complaints and customer service issues as quickly as possible.
• Maintain active community involvement, emphasizing the banks local commitment.
• Provide recommendations to Branch Manager and Operations Department to enhance the delivery of customer service.
• Exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair.
• Oversee customer service representatives to ensure proper servicing of banking needs for customers and monitor process at account opening and maintenance to ensure compliance with all bank Know Your Customer/AML and operational standards.

Skills

Customer service

Cross-selling

Branch operations

KYC/AML knowledge

Audits

Staff scheduling

Payroll

Communication skills

Tools

Core Banking System

Microsoft Office

Job description

About Cross County Savings Bank:Cross County Savings Bank is a local, FDIC-insured mutual savings bank that was originally founded in 1888. Since such time, we have gone through various name changes, but our mission has remained the same to make a difference in the lives of our local customers and businesses and in the overall betterment of our community.Cross County Savings Bank was founded on this principle. From its origin, the founders mission was to meet the needs of the local community during the late 1800s. We were formed, as a mutual savings bank owned by our depositors, to provide a place for all members of our local area to keep and grow their finances, and obtain loans, when most other banks at that time catered primarily to the needs of corporations and wealthy individuals.We have remained dedicated to this objective throughout our 125+ years as a financial institution. Our ability to withstand a series of economic downturns in the US economy, including the Great Depression and recent recession, is a testament to our ability to endure and overcome adversity.Customer satisfaction is at the forefront of all that we do, and is the key to our longevity.Specific Job Functions:Assistant branch managers provide assistance and support to branch managers, and assume responsibility for branch management when branch managers are absent. Assistant branch managers also fulfil some of the same responsibilities as branch support staff (i.e., tellers, teller supervisors and customer service representatives) on an as-needed basis.

• Monitor operating procedures for the branch and provide technical support whenneeded.
• Monitor daily work activity ensuring that both sales and service standards are met.
• Monitor branch cash levels ensuring compliance with requirements.
• Monitor teller differences and prepare required reports for review.
• Monitor operational and/or supervisory control over cash and all negotiable items.
• Monitor customer courtesy, staff and branch appearance.
• Monitor, train and encourage staff with cross selling products.
• Assist the Branch Manager with monthly audits, KYC reviews, daily reports, staff meetings, staff scheduling, payroll, and other projects or assignments.
• Assume responsibility for branch management in the Branch Managers absence.
• Ensure the branch is in compliance with all regulations, internal controls & procedures.
• Research and resolve complaints and customer service issues as quickly as possible.
• Maintain active community involvement, emphasizing the banks local commitment.
• Provide recommendations to Branch Manager and Operations Department to enhance the delivery of customer service.
• Exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair.
• Oversee customer service representatives to ensure proper servicing of banking needs for customers and monitor process at account opening and maintenance to ensure compliance with all bank Know Your Customer/AML and operational standards.