Assistant Branch Manager

Advantage Federal Credit Union; Gates Center (NY); On-site; USD 62,000 - 67,000; Full time

Job summary

Advantage Federal Credit Union in Rochester area is seeking an motivated Assistant Branch Manager to oversee daily branch operations, coach staff, and drive member-focused service and growth goals. You will step in as manager when needed and represent the credit union professionally with members and partner organizations.

Requirements include an associate degree (or a high school diploma with relevant experience), 3–5 years in customer service/banking, and at least 1 year in supervision.

Qualifications

• Associates degree preferred or HS diploma with equivalent experience.
• 3–5 years of customer service or banking experience, with at least 1 year in supervision.
• Notary license within 6 months preferred.

Responsibilities

• Lead staff toward attaining organizational objectives with leadership, counseling, staff training and problem solving.
• Regularly monitor employee performance and provide feedback; recognize and reward high performers.
• Assist personnel scheduling to meet the needs of the membership.
• Monitors branch operating results and takes corrective actions when needed.
• Represent the branch in relationships with members, sponsor organizations and suppliers.
• Ensure compliance with policies and procedures; implement approved changes.

Skills

Customer service

Team leadership

Communication skills

Education

Associate degree preferred

High school diploma or GED with equivalent experience

Tools

Microsoft Office

Job description

About the Organization Rooted in the Rochester Community since 1931, Advantage Federal Credit Union provides not-for-profit, member-first financial services.

Why Advantage Federal Credit Union?

Rooted in the Rochester Community since 1931, Advantage Federal Credit Union provides not-for-profit, member-first financial services. We live by the Fish! Philosophy, which means we actively choose to bring passion to our work, find ways to Play and bring joy to the office and constantly look for ways to Make Someone’s Day both for our members and our teammates. Above all, we believe in being truly Present for one another.

As an Employee

Comprehensive Benefits:

• Medical, dental, vision, FSA, HSA options for full-time employees.
• Paid holidays, vacation, and sick time.
• Retirement 401(k) plan which offers company match
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Promotes a solid work/life balance.
• Banking perks and discount programs.
• Employee recognition program

Compensation range: $62,400 – 67,200 annually

The actual salary offered within the range is dependent on a variety of factors including, but not limited to relevant experience, qualifications, skills, level offered, and performance expectations.

Position Overview

We are seeking amotivated Assistant Branch Manager; your focus is to assist in running the daily branch operations, coach staff to meet financial, operational, service and growth goals and to step in as manager when needed. Serving as a representative of the credit union, you uphold the highest standards of professionalism, focusing on creating a positive member centric experience.

Knowledge & Skills Needed to be successful in this role?

• Associates degree is preferred or high school diploma or GED with an equivalent amount of work experience.
• A minimum of three to five years of customer service, banking or related experience is normally required. One year in a supervisory role is preferred.
• Exceptional oral, written and interpersonal skills.
• Energetic, eager to learn and willing to cooperate
• Strong attention to detail
• Decision-making skills to work autonomously and manage specific tasks
• Ability to handle confidential information responsibly
• Proficiency with a PC and associated programs (such as Microsoft Office)
• Ability to build relationships with members and teammates
• Strong customer service skills
• Impeccable dependency regarding all scheduled shifts, including the ability to work Saturdays
• Become proficient in all relevant systems as well as credit union products
• Ability to maintain poise and professionalism under pressure

Essential Functions & Responsibilities:

• Lead staff towards attaining organizational objectives while actively seeking opportunities to help them develop to their highest potential by providing leadership, counseling, staff training and problem solving.
• Regularly monitor employee performance and hold employees accountable for attitude and behaviors; provides feedback, develops a plan to improve employees that underperform; recognizes and reward employees the perform at a high level.
• Prepare performance review for employees and keep HR informed about any employee issues that are HR related. Assist personnel scheduling to meet the needs of the membership
• Monitors branch operating results relative to established objectives and ensure that appropriate steps are taken to correct unsatisfactory conditions
• Represents the branch as appropriate in its relationships with members, sponsor organizations, suppliers, other financial institutions, and similar groups
• Maintains communications with senior management team, other branch managers and administrative office staff, prepares and submits standard reports; attends scheduled management meetings
• Monitor, review, and follow all branch activities to ensure they are in compliance with established credit union policies and procedures. Recommend changes to policy and procedures and assist in implementing changes if approved.
• Must have, or be willing to obtain a notary license within 6 months
• Performs other duties as assigned

Position Requirements

Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture.

Category Branch Administration

Exempt/Non-Exempt Exempt

Full-Time/Part-Time Full-Time

EOE Statement Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, religion, disability, sexual orientation, education, and culture. We will make reasonable accommodations for employees with disabilities to enable them to perform the essential functions of their position unless doing so poses an undue hardship to the company or a direct threat to health or safety.

This position is currently accepting applications.