Assistant Branch Manager

Fort Bragg Federal Credit Union; Fayetteville (NC); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits

Advancement potential

Job summary

Fort Bragg Federal Credit Union seeks an experienced branch operations supervisor to lead a team of 15+ staff, ensuring exceptional member service and adherence to credit union policies. You will coordinate training, monitor procedures, and strengthen security practices across branches in a dynamic environment.

The role emphasizes policy compliance, cross-functional collaboration, and reliable reporting, with the Branch Manager providing leadership and strategic guidance.

Qualifications

• Minimum 1-3 years of Credit Union or banking experience with supervisory exposure.
• NMLS registration eligibility and compliance training as required.
• Mandatory Bank Secrecy Act, AML, CIP, OFAC and Red Flag Identity Theft training.
• Strong knowledge of branch operations, policies and reporting.

Responsibilities

• Directly supervise the Branch staff; plan, assign and direct work; conduct evaluations.
• Implement and monitor policies; ensure compliance with sound credit practices.
• Train branch staff on monitoring, reporting and data preparation.
• Approve timesheets and assist in meeting annual goals with security focus.
• Oversee scheduling and travel between branches as needed; uphold confidentiality.

Skills

Supervisory experience

Staff training

Policy compliance

Security awareness

Education

High School Diploma or GED

NMLS registration capable

Tools

Fiserv AML

Lexis Nexis

Ascensus IRA Direct

NCUA regs

Job description

Looking for a career that is both challenging and rewarding?

Experience the difference - come join us!

Looking for a career that is both challenging and rewarding? Join the Fort Bragg Federal Credit Union team! We're a growing organization where our loyal members and exceptional employees make a difference each day.

Fort Bragg Federal Credit Union offers unique opportunities, challenges and personal rewards through financial and other professional employment. Our team of dedicated financial professionals demonstrate our core values of Trust, Commitment and Integrity every day through the work we do and the service we provide our loyal membership.

There are a variety of positions appropriate for all levels of education and experience. Although we may or may not have an open position meeting your qualifications at a particular time, please check back frequently, as our needs do change.

What We Offer

Fort Bragg Federal Credit Union offers competitive salaries, comprehensive benefits and advancement potential in an atmosphere that is positive, supportive and professional. Come join us, and experience the difference a job with Fort Bragg Federal Credit Union offers!

Fort Bragg Federal Credit Union is an Equal Opportunity Employer. Applicants have rights under Federal Employment Laws .

Highly competitive compensation package offered

Purpose:

To assist in the supervision, planning, organizing, coordinating, and managing all aspects of the Branch Operations in branches with staff count of 15 or more. To exceed our members services expectations by knowing and performing the requirements of the position. Co-ordinates with Branch Manager to ensure staff is trained and adheres to all policies and procedures.

Primary Duties and Responsibilities:

• Directly supervises employees in the Branch. Responsibilities include educating staff; planning, assigning and directing work; conduct performance evaluations; rewarding and disciplining employees (monitoring Credit Union losses per employee); addressing complaints and resolving problems.
• Implement, directs and monitor policies and procedures in accordance with Credit Union goals and strategies. Monitors adherence to sound credit practices and administration policies.
• Must be highly proficient in all aspect of Credit Union operations so as to train and assist all staff assigned to the department. Responsible for training and continuing education of all Branch staff on how to monitor, collect and prepare reports.
• Oversees work schedule for assigned employees. Reviews, verifies, audits and approves timesheets for bi-weekly payroll.
• As directed, responsible for the planning and assisting in developing and meeting yearly CU goals.
• Monitors and manages the security and safety for the branch. Analyze and practice security and safety policies and procedures with appropriate recommendations. Alert all employees of security changes.
• Ensures compliance with all applicable state and federal laws and regulations.
• Responsible to recognizing the need for and development of new services or changes in existing services.

Other Duties and Responsibilities

• Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy CIP (BSA) Office of Foreign Asset Controls and Red Flag Identity Theft Policy.
• Complete Asset Verification Request via email from NC Department of Health and Human Services.
• Cross sell products and services and monitor staff monthly cross sell logs. Motivate staff to cross sell products on a continual basis to improve loan monthly totals.
• Reviews and monitors the Smurf report for suspicious activity and all other assigned reports.
• May be required to work at various branches in the absence of the Branch Manager and performs audits at the branches to insure compliance at all levels.
• Maintain confidentially when filing Currency Transaction Report (CTR) and Suspicious Activity Report (SAR).
• Verify Fiserv AML manager alerts for suspicious or any usual activity.
• Verify the monthly Lexis Nexis report.
• Responsible for approving files in the approval queue in Ascensus Ira Direct online website in a timely manner
• Performs other functions as directed or required by management

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training:

• High School Diploma or GED
• May be required to be NMLS registered and if so, must be able to meet the qualifications necessary to be registered with the NMLS under the provisions set forth by the S.A.F.E. Act (including background screening and fingerprinting.)
• On an annual basis is required to complete mandatory Bank Secrecy Act, AML, CIP, OFAC and Red Flag Identity Theft training.

Prior Experience:

• 1-3 years of Credit Union or banking experience with at least 1 year of supervisory or experience.

Interpersonal Skills:

Courtesy, tact and diplomacy are essential elements of the job. Work involved much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Special Skills and Abilities:

• Detailed knowledge of Fort Bragg Federal Credit Union's goals and objectives.
• High level of interpersonal communication skills to both interpret and convey procedures and objectives effectively.
• Ability to relate well with members in a professional and businesslike manner.
• Thorough knowledge of board, employee, and any other policies and procedures that affect the operation of the Credit Union.
• Working knowledge of NCUA and other applicable federal/state regulations.

Physical Demands:

The position frequently involves bending, stooping, kneeling, standing, walking, lifting (up to 20 lbs), pushing and/or pulling

Working Conditions:

Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May need to work beyond normal working hours, pending organization needs.