Branch Supervisor

Fort Bragg Federal Credit Union; Fayetteville (NC); Sur place; USD 52 000 - 68 000; Plein temps

Résumé du poste

Fort Bragg Federal Credit Union in Fayetteville, NC seeks a Branch Supervisor to oversee daily branch operations with up to 14 staff. You will train and supervise staff, ensure compliance with policies, and strive to exceed member service expectations.

The role requires 1-3 years banking experience with supervisory duties, a high school diploma, and strong interpersonal skills. The position offers competitive pay, benefits and growth within a supportive team.

Qualifications

• 1-3 years of Credit Union or banking experience with at least 1 year of supervisory experience.
• Strong interpersonal communication and customer service mindset.
• Ability to train and educate branch staff on policies and procedures.

Responsabilités

• Directly supervise branch staff; assign, direct and evaluate work.
• Implement and monitor branch policies and procedures in line with credit union goals.
• Train and provide continuing education to branch staff on monitoring, collecting and reporting.
• Manage staff schedules and approve timesheets for bi-weekly payroll.
• Ensure branch security and regulatory compliance and respond to security changes.

Connaissances

Interpersonal communication

Supervisory experience

Formation

High School Diploma or GED

Description du poste

Looking for a career that is both challenging and rewarding?

Experience the difference - come join us!

Looking for a career that is both challenging and rewarding? Join the Fort Bragg Federal Credit Union team! We’re a growing organization where our loyal members and exceptional employees make a difference each day.
Fort Bragg Federal Credit Union offers unique opportunities, challenges and personal rewards through financial and other professional employment. Our team of dedicated financial professionals demonstrate our core values of Trust, Commitment and Integrity every day through the work we do and the service we provide our loyal membership.

There are a variety of positions appropriate for all levels of education and experience. Although we may or may not have an open position meeting your qualifications at a particular time, please check back frequently, as our needs do change.

What We Offer

Fort Bragg Federal Credit Union offers competitive salaries, comprehensive benefits and advancement potential in an atmosphere that is positive, supportive and professional. Come join us, and experience the difference a job with Fort Bragg Federal Credit Union offers!
Fort Bragg Federal Credit Union is an Equal Opportunity Employer. Applicants have rights under Federal Employment Laws .

To assist in the supervision, planning, organizing, coordinating, and managing all aspects of the Branch Operations in branches with staff count of up to 14. To exceed our members services expectations by knowing and performing the requirements of the position. Co-ordinates with Branch Manager to ensure staff is trained and adheres to all policies and procedures.

Primary Duties and Responsibilities:

• Directly supervises employees in the Branch. Responsibilities include educating staff; planning, assigning and directing work; conduct performance evaluations; rewarding and disciplining employees (monitoring Credit Union losses per employee); addressing complaints and resolving problems.
• Implement, directs and monitor policies and procedures in accordance with Credit Union goals and strategies. Monitors adherence to sound credit practices and administration policies.
• Must be highly proficient in all aspect of Credit Union operations so as to train and assist all staff assigned to the department. Responsible for training and continuing education of all Branch staff on how to monitor, collect and prepare reports.
• Oversees work schedule for assigned employees. Reviews, verifies, audits and approves timesheets for bi-weekly payroll.
• As directed, responsible for the planning and assisting in developing and meeting yearly CU goals.
• Monitors and manages the security and safety for the branch. Analyze and practice security and safety policies and procedures with appropriate recommendations. Alert all employees of security changes.
• Ensures compliance with all applicable state and federal laws and regulations.
• Responsible to recognizing the need for and development of new services or changes in existing services.

Other Duties and Responsibilities

• Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy CIP (BSA) Office of Foreign Asset Controls and Red Flag Identity Theft Policy.
• Complete Asset Verification Request via email from NC Department of Health and Human Services.
• Cross sell products and services and monitor staff monthly cross sell logs. Motivate staff to cross sell products on a continual basis to improve loan monthly totals.
• Reviews and monitors the Smurf report for suspicious activity and all other assigned reports.
• May be required to work at various branches in the absence of the Branch Manager and performs audits at the branches to insure compliance at all levels.
• Maintain confidentially when filing Currency Transaction Report (CTR) and Suspicious Activity Report (SAR).
• Verify Fiserv AML manager alerts for suspicious or any usual activity.
• Verify the monthly Lexis Nexis report.
• Responsible for approving files in the approval queue in Ascensus Ira Direct online website in a timely manner
• Performs other functions as directed or required by management

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training:

• High School Diploma or GED
• May be required to be NMLS registered and if so, must be able to meet the qualifications necessary to be registered with the NMLS under the provisions set forth by the S.A.F.E. Act (including background screening and fingerprinting.)
• On an annual basis is required to complete mandatory Bank Secrecy Act, AML, CIP, OFAC and Red Flag Identity Theft training.

Prior Experience:

• 1-3 years of Credit Union or banking experience with at least 1 year of supervisory or experience.

Interpersonal Skills:

Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Special Skills and Abilities:

• Detailed knowledge of Fort Bragg Federal Credit Union’s goals and objectives.
• High level of interpersonal communication skills to both interpret and convey procedures and objectives effectively.
• Ability to relate well with members in a professional and businesslike manner.
• Thorough knowledge of board, employee, and any other policies and procedures that affect the operation of the Credit Union.

Branch Supervisor

Purpose: To assist in the supervision, planning, organizing, coordinating, and managing all aspects of the Branch Operations in branches with staff count of up to 14. To exceed our members services expectations by knowing and performing the requirements of the position. Co-ordinates with Branch Manager to ensure staff is trained and adheres to all policies and procedures.

Primary Duties and Responsibilities:

• Directly supervises employees in the Branch. Responsibilities include educating staff; planning, assigning and directing work; conduct performance evaluations; rewarding and disciplining employees (monitoring Credit Union losses per employee); addressing complaints and resolving problems.
• Implement, directs and monitor policies and procedures in accordance with Credit Union goals and strategies. Monitors adherence to sound credit practices and administration policies.
• Must be highly proficient in all aspect of Credit Union operations so as to train and assist all staff assigned to the department. Responsible for training and continuing education of all Branch staff on how to monitor, collect and prepare reports.
• Oversees work schedule for assigned employees. Reviews, verifies, audits and approves timesheets for bi-weekly payroll.
• As directed, responsible for the planning and assisting in developing and meeting yearly CU goals.
• Monitors and manages the security and safety for the branch. Analyze and practice security and safety policies and procedures with appropriate recommendations. Alert all employees of security changes.
• Ensures compliance with all applicable state and federal laws and regulations.
• Responsible to recognizing the need for and development of new services or changes in existing services.

Other Duties and Responsibilities

• Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy CIP (BSA) Office of Foreign Asset Controls and Red Flag Identity Theft Policy.
• Complete Asset Verification Request via email from NC Department of Health and Human Services.
• Cross sell products and services and monitor staff monthly cross sell logs. Motivate staff to cross sell products on a continual basis to improve loan monthly totals.
• Reviews and monitors the Smurf report for suspicious activity and all other assigned reports.
• May be required to work at various branches in the absence of the Branch Manager and performs audits at the branches to insure compliance at all levels.
• Maintain confidentially when filing Currency Transaction Report (CTR) and Suspicious Activity Report (SAR).
• Verify Fiserv AML manager alerts for suspicious or any usual activity.
• Verify the monthly Lexis Nexis report.
• Responsible for approving files in the approval queue in Ascensus Ira Direct online website in a timely manner
• Performs other functions as directed or required by management

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Training:

• High School Diploma or GED
• May be required to be NMLS registered and if so, must be able to meet the qualifications necessary to be registered with the NMLS under the provisions set forth by the S.A.F.E. Act (including background screening and fingerprinting.)
• On an annual basis is required to complete mandatory Bank Secrecy Act, AML, CIP, OFAC and Red Flag Identity Theft training.

Prior Experience:

• 1-3 years of Credit Union or banking experience with at least 1 year of supervisory or experience.

Interpersonal Skills:

Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Special Skills and Abilities:

• Detailed knowledge of Fort Bragg Federal Credit Union’s goals and objectives.
• High level of interpersonal communication skills to both interpret and convey procedures and objectives effectively.
• Ability to relate well with members in a professional and businesslike manner.
• Thorough knowledge of board, employee, and any other policies and procedures that affect the operation of the Credit Union.

Working knowledge of NCUA and other applicable federal/state regulations.