Assistant Branch Manager

Bannerbank; Eagle Point (OR); On-site; USD 33,062 - 44,083; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Vacation time and holidays

401(k) plan with match

Tuition reimbursement

Job summary

Banner Bank is seeking an experienced teller supervisor to lead daily branch operations in Oregon. You will oversee the processing of deposits, withdrawals, check cashing, and loan payments, while coaching the teller team and driving sales and client service.

The role requires a high school diploma or GED, 6+ years in retail banking, and supervision experience. You will ensure policy adherence, manage risk, and serve as acting manager when the Branch Manager is away.

Qualifications

• High School Diploma or GED is required.
• 6+ years retail banking experience is required.
• Experience in a supervisory or management role is required.
• Extensive knowledge of retail banking products, policies, procedures, and systems.
• Strong client service, communication, and referral abilities.

Responsibilities

• Oversee processing of daily financial transactions (deposits, withdrawals, check cashing, loan payments).
• Lead sales, operations, and client service while coaching the teller team.
• Support operational tasks and ensure accuracy and timeliness.
• Enforce policies to minimize risk and support audit results.
• Engage clients with Banner Way and present tailored recommendations.

Skills

Retail banking experience

Customer service

Leadership

Communication skills

Sales and referrals

Education

High School Diploma or GED

Tools

Banking systems

Job description

Banner Bank is a regional financial institution serving customers across Washington, Oregon, Idaho, and California.

Responsibilities

• Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
• Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
• Support operational tasks and ensure they are completed accurately and on time.
• Follow and reinforce policies and procedures to minimize risk and support strong audit results.
• Engage clients in proactive financial conversations using the Banner Way process and tools.
• Present tailored recommendations that align with each client’s financial needs and goals.
• Refer clients to other business partners when additional expertise is needed.
• Answer questions, troubleshoot client account issues, and ensure prompt resolution.
• Maintain an in-depth understanding of operational processes, compliance requirements, and security standards.
• Serve as acting manager in the absence of the Branch Manager.

Qualifications

• High School Diploma or G.E.D. (Required).
• 6 or more years of retail banking experience (Required).
• Experience in a supervisory or management role leading a project, process, or team (Required).
• Equivalent combination of education and experience can be considered in lieu of a degree.
• Extensive knowledge of retail banking products, policies, procedures, and systems.
• Confidence navigating complex accounts and experience with consumer and QuickStep lending.
• Excellent client service and relationship building, with strong communication skills in person, over the phone, and via email.
• Effective selling, cross-selling, and referral abilities to support branch growth.
• Skilled in problem solving, negotiation, and interpreting client financial information.
• Experience in a financial sales-oriented role and enjoy helping clients find the right solutions.
• Ability to lift and move up to 25 pounds as part of the role.

Compensation & Benefits

• Targeted starting salary range (based on experience): $24 - $32.
• Annual incentive potential.
• Medical, dental, vision, LTD, STD, and life insurance.
• Paid vacation time, sick time, and 11 company paid holidays.
• 401k with up to 4% match.
• Tuition reimbursement.

Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.