Assistant Branch Manager

INTERNATIONAL BANK OF COMMERCE; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Plan (Employer-Paid)

Life Insurance

Flexible Spending Program

401(k) with Profit-Sharing Program

Vision, Dental, Disability, Tuition Assistance, Sick Leave, Vacation, Paid Holidays

Job summary

INTERNATIONAL BANK OF COMMERCE is seeking an Assistant Sales Manager in Dallas, Texas. This role supports Branch Management by supervising staff, ensuring effective operations, and delivering top-notch customer service.

Key responsibilities include motivating employees, managing sales performance, and fostering community relationships. Applicants should have a high school diploma or GED, with preference for some college and customer service experience. The position offers a comprehensive benefits package.

Qualifications

• Customer service experience preferred.
• Ability to perform in a bank environment meeting IBC Bank standards.

Responsibilities

• Supervise staff and ensure efficient daily branch operations.
• Promote strong community relationships to drive branch sales performance.
• Conduct daily huddles and analyze sales reports for performance review.
• Respond promptly to customer complaints and understand regulations.

Skills

Problem Analysis

Focus on Results

Openness to Change

People Development

Leadership

Organization

Planning

Initiative

Decision Making

Service Orientation

Quality Focus

Attention to Detail

Teamwork

Guideline Awareness

Oral Communication

Stress Management

Education

High School diploma or GED equivalent

Some college preferred

Job description

Job Overview

IBC Bank is a community‑focused financial institution dedicated to fostering growth for its employees, customers, and the communities it serves.

Key Details

• Time Type: Full time
• Location: In‑office
• Department: 410 Branch Management

Job Summary

The Assistant Sales Manager supports Branch Management by supervising staff and ensuring efficient, effective daily branch operations while delivering superior customer service that embodies the IBC Experience. The role promotes strong community relationships and drives branch sales performance.

Essential Job Functions

• Manage individual, staff, and branch sales performance expectations in accordance with TSA, HPSRP, TSP and referral programs.
• Plan and organize outreach activities such as presentations, blitzing, and outside call activities with staff.
• Motivate employees for branch growth and maintain customer relationships through face‑to‑face meetings, phone calls, and lobby interactions.
• Facilitate daily huddles and weekly meetings; analyze sales reports to review performance and strategy.
• Develop employees through coaching, role plays, counseling, performance improvement plans, employee empowerment, salary cards and evaluations.
• Respond promptly to customer complaints and understand federal regulations and internal bank policies.
• Assist in conducting exit meetings and terminations, supervise staff time and attendance, and attend management meetings.
• Provide on‑the‑job training, manage branch administration functions, and perform other duties as assigned.

Skills & Competencies

• Functional Competencies: Problem Analysis, Focus on Results, Openness to Change, People Development, Leadership, Organization, Planning, Initiative, Decision Making, Service Orientation, Quality Focus, Attention to Detail, Teamwork, Guideline Awareness.
• Social Competencies: Oral Communication.
• Intrapersonal Competencies: Stress Management.

Education & Knowledge

High School diploma or GED equivalent; some college preferred. Customer service experience preferred. Must demonstrate ability to perform in a bank environment meeting IBC Bank standards.

Benefits

• Medical Plan (Employer‑Paid)
• Life Insurance
• Flexible Spending Program
• 401(k) with Profit‑Sharing Program
• Supplemental Benefits: Vision, Dental, Disability, Tuition Assistance, Sick Leave, Vacation, Paid Holidays.