Assistant Branch Manager

W.W.Williams; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid Time Off

Employee Referral Bonus Program

Medical, Dental & Vision Insurance

401k with a Company Match

Company Paid Training

Growth & Leadership Opportunities

Job summary

W.W. Williams in Cleveland, Ohio is hiring an Assistant Branch Manager to work alongside the Branch Manager and oversee daily operations, sales, and service. This role offers leadership development and the chance to influence the workplace culture.

Candidates should have a bachelor's degree or relevant experience, as well as strong communication and customer service skills. The company provides competitive wages, medical benefits, and opportunities for growth.

Qualifications

• Bachelor's degree from a four-year college or university or three to five years related experience and/or training.
• Management or Leadership experience preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist with the business forecast and annual operating plans for the branch.
• Resolve escalated customer or employee issues for positive outcomes.
• Promote and build a workplace culture of engagement and growth.

Skills

Strong written and verbal communication skills

Strong customer service skills

Ability to identify and implement process efficiencies

Education

Bachelor's degree or equivalent experience

Management or Leadership experience preferred

Tools

Microsoft Office Suite

Job description

Assistant Branch Manager Opportunity Summary

As an Assistant Branch Manager at W.W. Williams, you will work directly with the Branch Manager with the day-to-day operations at the branch to include sales, parts, rental, and service while gaining hands‑on leadership experience.

Job Duties

• Assist with the business forecast and annual operating plans for the branch.
• Reviews monthly operating results against forecast, to identify areas of focus and improvement.
• Enforces the adherence to company policy by personnel at the branch to assure compliance with internal and external safety, environmental and fiscal standards.
• Participates in establishing long‑range goals, objectives and/or strategies, and communicates them to Branch personnel in a way that motivates them to achieve them.
• Analyzes activities, costs, operations, and/or forecast data to determine Branch's progress toward divisional and corporate initiatives (e.g. Productivity, Wheeltime implementation, technician recruitment and retention, etc.) Leads related change efforts at the local level.
• Recommends and implements corrective action or procedural changes based on findings of above analyses. Monitors the success of these changes to assure continuous improvement.
• Resolves escalated customer or employee issues to result in the best possible outcome – satisfied and loyal customers and employees.
• Maintains facility and equipment to corporate standards and specifications; negotiates with local providers of services and/or repairs to keep facility/equipment expenses within budgets.
• Recruits, promotes and/or hires qualified candidates for open positions at the branch.
• Assists with employees' performance, developing individual performance plans that lead to optimal people performance.
• Confers with Branch Manager and Divisional Leadership to review operational performance and discuss required changes in goals or objectives resulting from current status and conditions.
• Promotes and builds a workplace culture of engagement, growth, development, open communication, and civility.

Work Experience And Qualifications

• Bachelor's degree from a four‑year college or university; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Strong written and verbal communication skills.
• Management or Leadership experience preferred.
• Ability to identify and implement process efficiencies.
• Strong customer service skills.
• Proficient in Microsoft Office Suite.

Employee Rewards And Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth & Leadership Opportunities

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.