Inside Sales, Parts

W.W.Williams; Phoenix (AZ); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

8 Paid Holidays & 1 Paid Wellness Day

Paid time off

Employee Referral Bonus Program

Medical, Dental, and Vision Insurance

401k with a Company Match

Company Paid Training

Growth and Leadership Opportunities

Job summary

W. W. Williams is seeking an Inside Sales, Parts professional in Phoenix to assist customers in person or by phone, matching needs with products and services and driving sales opportunities.

The role emphasizes product knowledge, accurate pricing, order preparation, and timely invoicing while maintaining high professionalism. Requires strong communication and customer service skills with an GED or higher.

Qualifications

• High school diploma or GED; 1–3 years of related sales experience.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Proficient with Microsoft Office Suite.

Responsibilities

• Communicate with customers by phone or in person to determine needs while maintaining professionalism.
• Match customer needs with W. W. Williams products and services and propose solutions.
• Identify sales opportunities beyond current needs and obtain customer agreement to proceed with the sale.
• Use product knowledge and catalogs to identify exact parts, pricing and availability.
• Prepare orders for sales obtained and ensure accurate invoicing.

Skills

Strong communication

Strong customer service skills

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Inside Sales, Parts Opportunity Summary

Inside Sales, Parts is responsible for working with customers, in person or on the phone, to sell products or services offered by the company that fills current or future needs and solve customers' problems. Compensation is negotiable based on qualifications.

Job Duties

• Communicates with the customer, either by phone or in person, to determine the customer's concerns, problems, or needs while maintaining a high degree of professionalism.
• Matches customer needs with W. W. Williams product and service offerings and proposes solutions, maximizing customer satisfaction and sales opportunities.
• Identifies sales opportunities beyond current needs, provides customers with information to make informed decisions including the benefits of the purchase, and obtains customer agreement to proceed with the sale.
• Uses extensive product knowledge, various computer software programs, and supplier catalogs to identify exact parts needed and price and availability with a high degree of accuracy.
• Emphasizes product features and benefits, quotes prices and credit terms, and prepares orders for sales obtained.
• Enters products sold into computer resulting in a thorough accounting of inventory levels and accurate customer invoices.
• Recovers freight costs by following the current freight policy.
• Processes customer payments in any of the acceptable forms, assuring that credit policies are observed when credit is the chosen payment method.
• Overcomes technical and business objections of prospective customers.
• Estimates date of delivery to the customer, based on knowledge of own firm's inventory and stock delivery schedules.

Work Experience & Qualifications

• High school diploma or general education degree (GED); or one to three years of related sales experience.
• Strong written and verbal communication skills.
• Strong customer service skills.
• Computer and software skills including Microsoft Office Suite.

Employee Rewards & Benefits

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid time off
• Employee Referral Bonus Program
• Medical, Dental, and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

EOE/AAP/M/F/Vets/Disabled, DFWP.