Assistant Branch Manager

Central-Bank-c44c5195; Centralia (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Central Bank in Centralia, MO is seeking a Branch Assistant/Manager in Training to support the Branch Manager with sales, service, and daily operations. You will lead staff, promote products, and handle teller duties while ensuring top-tier customer service.

Qualifications include a bachelor’s degree or equivalent, 2 years banking experience, and 1 year of supervisory responsibility. Strong communication and attention to detail are essential for success.

Qualifications

• Bachelor's degree in business or related field, or equivalent combination of education and training with at least 2 years of banking experience and 1 year of management experience.
• Advanced knowledge of teller and new account functions, bank regulations, policies and services.
• Strong attention to detail and accuracy in daily banking operations.
• Excellent oral and written communication and customer relations skills.
• Ability to work with employees and customers professionally and confidentially.

Responsibilities

• Assist Branch Manager in sales management, customer service, and daily operations.
• Promote bank products and services and educate staff.
• Open accounts, resolve customer concerns, and refer to other departments.
• Balance teller cash, monitor cash levels, and conduct audits as needed.
• Lead staff, coach, and motivate to achieve monthly sales goals.

Skills

Excellent communication

Attention to detail

Confidential information handling

Customer relations

Education

Bachelor's degree or equivalent in business or related field

Tools

Microsoft Office

Image Scanner

Cash Counting Machine

Cash Dispensing Machine

Coin Counter

Job description

Responsible for assisting Branch Manager in sales and sales management, customer service levels, and day-to-day operations of facility(s), and assumes responsibility for the branch in the Manager's absence.

Maintains knowledge of the bank's sales, service and operations.

Acts as a teller, customer service representative, and supervises operations and sales, while providing Legendary Service to customers and employees.

Serves as lead for staff by providing a positive example and attitude.

Promotes bank's products and services to current and potential customers while providing education and leadership to staff.

Ensures customer services are provided, opening accounts, providing customers with information, and resolving banking concerns.

Acts as a resource to staff for operational and customer issue exercising discretion and good judgment.

Responsible for daily contact with direct report employees and employees in other departments, with two-way communication between all departments ensuring an efficient and productive work place.

Responds to daily activities governed by the amount of customer traffic in the facility, customer and employee demands, and meetings and classes.

Responsible for keeping Manager informed about activities in facility.

Responsible for general knowledge of installment lending to act as a liaison between customers and loan officers.

Fills in as a teller when needed.

Responsibilities include helping customers, processing transactions, balancing a teller drawer, assisting tellers with problems and decision making, implementing Teller referral model, and explaining policies and procedures.

Serves as a lead for staff by referring bank's products and services to current and potential customers.

Acts as Customer Service Representative, opening and closing all types of accounts, selling, and referring customers to other departments and resolving customer complaints.

Responsible for the facilities referrals and sales.

Expectations include reaching personal monthly sales goals and encouraging and be responsible for the facility meeting overall goals.

Has an active role in entire sales process, being responsible for coaching and motivating employees.

Responsible for overseeing operations of facility.

Opens and closes facility, buys and sells money, maintains branch cash levels, performs teller cash box audits, monitors and maintains night depository agreements, monitors security and compliance issues, completes branch audits, and oversees information security.

Responsible for operations of branch including staffing, coaching, loss prevention, and development of knowledgeable well trained staff members.

Must have a good understanding of security and fraud protections, operations, and products and services.

Promotes team atmosphere providing Legendary Service to customers and coworkers while ensuring branch operations in accordance with branch control manual standards.

Understands role in case of robbery and knows proper post-robbery procedures.

Accountable for other tasks as directed.

Interacts with other bank employees to complete customer and employee requests.

Provides a lead in accuracy, service, strong sales ability, and efficiency for others.

Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives.

Tellers, Financial Associates and Customer Service will report indirectly to Assistant Branch Manager with questions and/or problems.

Assumes responsibilities of branch in Branch Manager's absence.

Requirements

Bachelor's degree in business or a related field, or equivalent combination of education and training with at least 2 years of banking experience and 1 year of management experience referred.

Experience, performance and level of supervisory responsibility will determine grade level within ranges for individual.

Advanced knowledge of teller and new account functions, bank regulations, bank policies and procedures and bank products and services.

Strong attention to detail with the ability to work with accuracy.

Excellent oral and written communication skills and strong customer relations skills.

Must work with employees and customers in a cooperative, positive, professional manner.

Good judgment and ability to handle confidential information and work quickly and accurately to analyze information and make decisions is required.

Demonstrates ability to proactively assume additional responsibilities/duties/projects.

Successful completion of in-house training programs.

Computer skills (email, printer, copy, Microsoft Office), Image Scanner, Cash Counting Machine, Cash Dispensing Machine and Coin Counter

Position Type

Full Time - Regular

Department

Centralia-016372

Location

Centralia

Work Hours

Must be available Monday - Friday 8:00am-5:45pm, 2-3 Saturdays per month; 8:30am - 12:15pm

Standard Hours

40

Area of Interest

Retail Bank Services

Work Location Options

On-Site

undefined

Career Areas

Community Involvement

Meet Our Team

Employer Privacy Policy

We strive to make this site accessible to all users. If you would like to contact us regarding the accessibility or need assistance, please email [e-mail] .

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service