Assistant Branch Executive - Gretna, LA

Bonvenu-Bank; Gretna (LA); On-site; USD 52,000 - 82,000; Full time

Job summary

Bonvenu-Bank in Gretna, LA is seeking an Assistant Branch Executive to assist with daily branch operations and supervise in the branch executive's absence. You will act as the security liaison between the branch and the security officer, ensuring a high standard of customer service and compliance.

Responsibilities include driving sales and service delivery, staff supervision, and coordinating training. You will support lending referrals and participate in community events while maintaining

Qualifications

• Comprehensive knowledge of customer service operations.
• Excellent oral and written communication skills and selling abilities.
• Bachelor’s degree in business or related field or equivalent training/experience.
• Strong leadership capabilities.
• Thorough knowledge of bank policies, compliance, and financial products/services.

Responsibilities

• Create a world-class client experience in the branch.
• Represent the bank in the community through relations and events.
• Set and help achieve internal objectives for branch performance and referrals.
• Maintain professional, business-like branch atmosphere and ensure service standards.
• Review staff performance and coordinate training when needed.
• Ensure compliance with security procedures and investigate issues as needed.
• Oversee customer transactions and support lending activities indirectly.

Skills

Customer service

Communication

Sales

Leadership

Education

Bachelor's degree in business/related field

Job description

Assists with the daily operation of the branch and assumes responsibility of the branch in absence of the branch executive. The Assistant BE will act as the security liaison between the branch and the security officer.

JOB REQUIREMENTS

• Comprehensive knowledge of customer service operations
• Good oral and written communication skills, as well as good selling skills
• Bachelor’s degree in business or related field or an equivalent combinations of training and sales management work experience.
• Good leadership skills
• Thorough knowledge of bank policy and procedures, compliance and regulatory items and financial institution products and services

SPECIFIC JOB FUNCTIONS

• Creates a world class client experience environment.
• Represents the financial institution to the community through good customer relations, networking, and community events.
• Establishes and helps to attain internal performance objectives for branch office business volume, deposits, loan portfolio referrals, treasury management referrals, line of business referrals and quality of audit reports.
• Ensures sales and service delivery expectations are met. Provides and maintains a professional, business‑like atmosphere within the branch office.
• Assists with staff reviews for formal performance evaluations.
• Coordinates staff training when needed.
• Drives operational excellence by engaging in all aspects of compliance, audit, and branch policy.
• Ensures compliance to security procedures, Tests branch security equipment and investigates security issues when needed.
• Responsible for comprehensive, prompt and efficient customer transactions.
• Participates in and encourages lending activities indirectly:

1. 1. Interviews consumer loan applicants and orders credit reports.
2. 2. Requests specified information for consumer loan applications.
3. 3. Corresponds with customers, applicants, or creditors to resolve questions regarding consumer application information.
4. 4. Notifies consumer loan applicant of loan decision.
5. 5. Refers consumer and small business loan requests to assigned lending specialists/business banker.

Other duties as required.

SUPERVISORY RESPONSIBILITIES

Supervises branch staff.

Qualifications

Experience

Required

Bachelor’s degree in business or related field or an equivalent combinations of training and sales management work experience.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants oftheir rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.