Assistant Box Office Manager | Full-Time | Santander Arena

The Economic Development Alliance for Brazoria Co; Reading (Berks County); On-site; USD 47,000 - 53,000; Full time

Job summary

A leading venue management company is seeking an Assistant Box Office Manager for Santander Arena in Reading, PA. This full-time role involves overseeing ticketing operations, ensuring excellent customer service, and managing box office staff. Ideal candidates should have strong communication and supervisory skills, along with experience in ticketing software. The position offers a competitive salary and benefits, and the opportunity to work in a dynamic environment hosting various live events.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

Paid Time Off

Qualifications

• 3+ years in public-facing roles handling cash.
• Experience training and supervising staff.

Responsibilities

• Manage ticketing operations and ensure customer satisfaction.
• Prepare daily sales reports and deposits.

Skills

Communication

Customer Service

Supervisory Skills

Education

BA Degree

Tools

Microsoft Office

Paciolan Ticketing

Job description

Assistant Box Office Manager | Full-Time | Santander Arena

Oak View Group Location: Reading, PA 19602 Type: Full-Time, Permanent, Non-Remote Posted on: May 16, 2025 Apply at Original Source

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Assistant Box Office Manager | Full-Time | Santander Arena
Location US-PA-Reading
Job ID 2025-23348
Location Name Santander Arena
Category Box Office
Type Regular Full-Time
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet .
Position Summary
This position will assist in the management of all ticketing operations including daily operations of the Box Office and any ticketing outlets. Responsibilities include account for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. This is a full-time position that frequently requires attendance at evening and/or weekend activities, performances and events. Ability to work flexible schedule based on events, including nights, weekends and holidays as needed .
This role will pay an annual salary of $47,000-$53,000.
Benefits for Full-Time roles: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
This position will remain open until July 31, 2025.
About the Venue
Santander Arena , located in downtown Reading, Pennsylvania, is a versatile venue that is serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers . The Santander Arena has hosts an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually.
Responsibilities
• Assure that ticket buyers receive good customer service and have a positive experience with the Box Office by training representatives in customer service techniques, monitoring the performance of staff, complying with customer requests to the extent possible, and solving problems quickly and to the satisfaction of the customer.
• Perform ticket selling functions as needed.
• Assist in the development of an effective and efficient box office staff by hiring qualified workers, providing appropriate supervision , enforcing operational policies and procedures published in the box office operations manual, and evaluating work performances.
• Ensure that all premium seating ticket orders are processed and confirmed in a timely and accurate manner.
• Responsible for balancing box office revenue and preparation of daily sales reports.
• Prepare daily deposits and combined bank deposits according to the Finance Department’s requirements.
• Provide full service ticketing for local tenants (including account management and all other ticketing requirements for the team).
• Assist with preparation of all required Box Office reports to management and promoters.
• Assist with set-up and maintenance of proper Box Office procedures (with direction from Corporate).
• Process ticket requests from promoters.
• Update and troubleshoot the computerized ticketing system and software.
• Manage Business Objects software by troubleshooting when scheduled daily reports fail, modifying scheduled reports when needed, complete daily executive sales report as requested .
• Manage all aspects of ticket scanners including setup, tear down, maintenance, etc. and assist in event scan reports and drop counts to Event Manager during closing procedures following each event.
• Perform other work-related tasks as assigned by the Box Office Manager or General Manager.
Qualifications
• A post-secondary BA degree is strongly recommended however event and/or ticketing industry experience is viewed equivalently.
• At least three years’ experience is required in positions that require daily contact with the public and responsibility for handling large sums of money.
• Previous responsibility in training and supervising others is desired.
• Previous experience with ticketing software would be beneficial.
• Strong oral and written communication skills, supervisory skills and excellent interpersonal skills, particularly in dealing with the public, are required .
• Excellent computer, including all Microsoft Office components is essential.
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days based upon event calendar.
• Superior customer service skills including but not limited to thoughtful listening, oral and written communication skills.
• Ability to perform basic arithmetic calculations (addition, subtraction, multiplication and division) either manually or through the use of a calculator.
• Communicate clearly and concisely in the English language, both orally and in writing
• Ability to read and make inferences from written sales materials.
• Proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint and Internet software.
• Demonstrated knowledge and use of ticketing software, terminology.
• Familiarity with Paciolan Ticketing is preferred.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people , improves our service , and raises our excellence . Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
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