Assistant Box Office Manager | Full-Time | Santander Arena

Spectra; Reading (Berks County); On-site; USD 47,000 - 53,000; Full time

Job summary

A leading organization in venue management is seeking a Box Office Manager to oversee ticketing operations at Santander Arena in Reading, PA. This full-time position requires strong customer service skills, financial accountability, and the ability to manage a flexible schedule for events. The role offers a competitive salary and benefits, including health insurance and a 401(k) plan.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid time off

Qualifications

• Minimum of three years’ experience in customer-facing roles handling large sums of money.
• Experience in training and supervising staff is preferred.

Responsibilities

• Ensure excellent customer service at the Box Office by training staff and resolving customer issues.
• Balance box office revenue and prepare daily sales reports.
• Maintain and troubleshoot the computerized ticketing system and software.

Skills

Communication

Customer Service

Interpersonal Skills

Education

Post-secondary BA degree

Tools

Paciolan

Microsoft Office

Job description

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

This position will assist in the management of all ticketing operations including daily operations of the Box Office and any ticketing outlets. Responsibilities include accounting for all cash received, verifying daily cash reports, maintaining accurate bookkeeping documents, and depositing all ticket receipts. This is a full-time position that frequently requires attendance at evening and/or weekend activities, performances, and events. Ability to work a flexible schedule based on events, including nights, weekends, and holidays as needed.

This role will pay an annual salary of $47,000-$53,000.

Benefits for Full-Time roles

Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

Application Deadline

This position will remain open until July 31, 2025.

About the Venue

Santander Arena, located in downtown Reading, Pennsylvania, is a versatile venue serving as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The arena hosts a variety of live events including concerts, Disney on Ice, and other family-friendly events attracting hundreds of thousands of visitors annually.

Responsibilities

• Ensure excellent customer service at the Box Office by training staff, monitoring performance, and resolving customer issues promptly.
• Perform ticket selling functions as needed.
• Assist in hiring, supervising, and evaluating the box office staff.
• Process premium seating ticket orders accurately and timely.
• Balance box office revenue and prepare daily sales reports.
• Prepare and manage daily deposits according to finance requirements.
• Provide ticketing services for local tenants, including account management.
• Assist in preparing reports for management and promoters.
• Maintain and troubleshoot the computerized ticketing system and software.
• Manage ticket scanners, including setup, maintenance, and event reports.
• Perform additional tasks as assigned by management.

Qualifications

• A post-secondary BA degree is strongly recommended; equivalent experience in event or ticketing industry is acceptable.
• Minimum of three years’ experience in customer-facing roles handling large sums of money.
• Experience in training and supervising staff is preferred.
• Familiarity with ticketing software, especially Paciolan, is beneficial.
• Strong communication, supervisory, and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Flexible schedule including early mornings, evenings, nights, weekends, holidays, and extended days.
• Excellent customer service skills and basic arithmetic proficiency.
• Ability to communicate clearly in English, both orally and in writing.

At OVG, we value diversity and inclusivity, believing they drive innovation and excellence. We are committed to equal employment opportunity and do not discriminate based on protected classes.