Assistant Boutique Manager | Chicago

Valid8 Financial, Inc.; Chicago (IL); On-site; USD 42,000 - 65,000; Full time

Job summary

Credo Beauty in Chicago is seeking an Assistant Boutique Manager to support leadership, coach and develop our team of Clean Beauty Experts to achieve sales, guest service and operational targets. You’ll enjoy working with diverse teams and leaders who care about development, creativity and authenticity.

You will lead one-to-one skincare and makeup consultations, uphold Credo’s visual standards, and collaborate with the Boutique Manager to drive store performance and guest satisfaction.

Qualifications

• 1-2 years in a retail leadership position (Assistant Store Manager or Supervisor)
• Strong leadership and business orientation
• Guest management skills and guest service experience in retail is a plus
• Excellent communication and interpersonal skills
• Ability to demonstrate beauty products and provide skincare/makeup guidance
• Proficiency with Microsoft Office and using iPads/PCs/Macs

Responsibilities

• Support Boutique Manager to lead, coach and develop the team to achieve sales, guest service and operational targets
• Lead coaching sessions and review sales results with direct reports
• Partner with Boutique Manager to onboard new hires and schedule training
• Maintain store merchandising and visual standards per Credo Beauty guidelines
• Manage guest satisfaction and address issues professionally
• Train and mentor the sales team to meet goals
• Contribute to business strategies to grow guest database and store traffic
• Open to supporting ad hoc projects

Skills

Leadership

Guest service

Communication

Coaching

Team development

Retail operations

Tools

POS systems

Payment systems

Job description

Our CredoBeautystores offerour gueststhe largest selection ofsafeclean beauty products. CredoBeauty’smission is to change the way people think about the products they put on their bodies. CredoBeauty’sin-store expertsare informedpassionate advocates for clean beauty and provide exceptional in-storeguestservice. We’recommitted toestablishinga workplace in which each person's individuality is valued, appreciated, and acknowledged.

The ideal AssistantBoutiqueManager is inspirational,dynamicand committed to playing a leading role in the success of the store by supporting theBoutiqueManager to lead, coach and develop our team of Clean Beauty Experts and Leads to achieve all sales,guestservice and operational targets. You’llenjoy working with our diverse teams and leaders, who care about fostering an environment of development,creativityand authenticity.

We work closely withour gueststo ensure satisfaction through one-on-one skincare and makeup consultations. Our team works cohesively in a beautiful, creative, and inspirational work environment.

A D ay inthe Life….

People Development

Prioritize people’sdevelopment by arranging ongoing one-to-one time with direct reports to review sales results,identifyingopportunities, and providingwell roundedfeedback.

Partner with theboutiquemanager to arrangenewhire onboardingscheduleand support as needed.

Strive to foster an environment where mutual feedback is encouraged.

Equip direct reports to understand and follow company policies and guidelines.

Partner with the internal education department (EDU) on training, productresourcesand KPI metrics.

Ensure clear and consistent communication with your managerregardingstore updates, successes, challenges and matters of importance

C ommunicate directly with store vendors, cross functional partners, and sales representatives.

Operate Credo Live to support our online clientele.

Partner with theboutiquemanager tomaintainbusiness strategies to grow theguestdatabase, increase storetrafficandoptimizesales.

M eet sales goals by training, motivating, mentoring, and providing feedback to the sales team.

Retail Operations

Maintain store visual standardsin accordance withCredoBeautymerchandising guidelines.

Partner with theboutiquemanager to manage and handle all issues that arise fromourguests(complaints, grievances, etc.)

Manage store inventory levels, record discrepancies,returnsand shrink with accuracy.

Train store team to understand and adhere to guidelines for store safety, incident reports, OSHA, and emergency action plans.

Project Management

Find creative ways to enhancethe guestexperience, associateengagementand overall store performance.

Identifychallenges and meet them with thoughtful and meaningful solutions.

Partner with theboutiquemanager in weekly operational duties (inventory management, return to warehouse,etc.).

Open to supportingad hocprojects as needed.

We would love to hear from you if you have…

1 to 2 years in a retail leadership position (Assistant Store Manager or Supervisor).

Powerfulleadingskills and business orientation.

Guestmanagement skills andguestservice experience in retail storesisa plus.

Demonstrates and promotes beauty products on the spot (e.g., how to apply serums or face creams).

Excellent communication and interpersonal skills.

Organization and planning skills.

Previousexperience with POS systems & payment systems.

The ability to think on your feet and react quickly to store needs.

Efficiency in Microsoft Suite, Microsoft 360, and using company hardware (iPads, PC/Mac laptop).

Promote passion and can-do attitude with your team daily.

Demonstrate understandingonwhat motivates others and alwaysleadby example.

Acts with integrity in words and actions while consistentlydemonstratingcare and compassion.

Able to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for an entire shift, work in a fragrance filled environment & handle and apply cosmetics products toourguests-withor without accommodation.

Flexible availabilitytoworkdays/early evenings,weekendsand holidays.

We offer equal employment opportunity to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law. We strongly believe that cultivating a diverse workplace givesa companystrength. The combination of unique skills, abilities, experiences, and backgrounds creates an environment that produces extraordinary results.

A few more important points...

Credo is proud to be an equal opportunity employer (EEO) that welcomes applicants and employees of all genders, races, backgrounds, orientations, and nationalities.

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