Assistant Boutique Director

Hublot; Miami (FL); Sur place; USD 70 000 - 100 000; Plein temps

Résumé du poste

Hublot North America seeks an Assistant Boutique Director for its Dallas boutique to support the Boutique Director in all operations, staff management and driving boutique performance. This senior retail role blends luxury service with brand integrity.

You will lead client relationships, manage displays, inventories, events and CRM, mentor sales associates, report weekly results and step in as acting manager when needed.

Qualifications

• Bachelor’s degree preferred
• Minimum 5 years of related experience
• Minimum 2 years in a retail management role
• Strong organizational and leadership skills
• High customer focus and strong interpersonal skills
• Thorough understanding of timepieces industry desired

Responsabilités

• Provide the highest level of customer service in negotiations, client satisfaction and after-sales service
• Ensure the integrity of the brand in the boutique according to HQ standards
• Ensure daily display follows HQ guidelines and rotation on a regular basis
• Back office and administration
• Weekly reporting on boutique sales and operations
• Provide necessary feedback on inventory mix, stock orders and inventory controls
• Manage logistics of returns and after-sales inventory
• Assist in focusing the team on financial targets of the boutique, including sales, discounts and inventory
• Events, activations and networking
• Assist in all logistic of boutique event organized by the brand
• Ensure boutique Instagram account is updated following the HQ guidelines
• CRM: ensure customer database is up to date and provide necessary information Management
• Provide mentoring to Sales Associates on the floor in customer service and relationship as well as ensuring that all Retail guidelines, policies & procedure of the company are followed
• Acting manager on the floor when Boutique Director is not present in the boutique

Connaissances

Retail luxury experience

Leadership

Team management

Customer service

Inventory & stock control

Event planning

Formation

Bachelor’s degree

Description du poste

A master in the Art of Fusion, respecting the tradition and creative vision of the 21st century, Swiss watchmaker Hublot places innovation at the heart of its growth strategy. Driven by a young spirit, resolutely looking to the future, Hublot's teams are constantly looking for innovative concepts, which is Hublot’s trademark. Beyond the development of major watchmaking complications, Hublot is associated with the biggest names in the world of sport, through collaborations with FIFA, UEFA, Kylian Mbappé, Usain Bolt, Novak Djokovic and many more. Hublot touches on many varied fields including music - with the famous virtuoso pianist Lang Lang as well as DJ Snake - and art with Takashi Murakami or Sang Bleu, among others.

Are you willing to join a creative and innovative Retail luxury team? Hublot North America looking for an Assistant Boutique Director for our Dallas boutique.

MISSION:

The Assistant Boutique Director is responsible for assisting the Boutique Director in all operations of the Hublot boutique, as well as in managing the staff, to maximize the boutique performance.

KEY RESPONSIBILITIES:

• Provide the highest level of customer service in all areas of negotiation, client satisfaction and after-sales service
• Ensure the integrity of the brand in the boutique according to HQ standards
• Ensure daily display follows HQ guidelines and rotation on a regular basis
• Back office and administration
• Weekly reporting on boutique sales and operations
• Provide necessary feedback on inventory mix, stock orders and inventory controls
• Manage logistics of returns and after-sales inventory
• Assist in focusing the team on financial targets of the boutique, including sales, discounts and inventory
• Events, activations and networking
• Assist in all logistic of boutique event organized by the brand
• Ensure boutique Instagram account is updated following the HQ guidelines
• CRM: ensure customer database is up to date and provide necessary information Management
• Provide mentoring to Sales Associates on the floor in customer service and relationship as well as ensuring that all Retail guidelines, policies & procedure of the company are followed
• Acting manager on the floor when Boutique Director is not present in the boutique

PROFILE

• Bachelor’s degree preferred and minimum 5 years of related experience
• Previous retail luxury experience required
• Minimum of 2 years in a retail management role and previous experience in assisting manage a store required
• Strong organizational skills
• Good leadership skills and team management
• High customer focus and strong interpersonal skills
• Thorough understanding of timepieces industry desired