Assistant Banquet Manager

Gaylord Hotels; Oxon Hill (MD); On-site; USD 44,083 - 60,614; Full time

Job summary

Marriott International in National Harbor, Maryland is seeking an entry-level management professional to help lead the banquet staff and assist in executing events according to requirements and standards.

You will help develop and direct the team to deliver high-quality service, manage inventories, coordinate service staff, and ensure guest satisfaction across all banquet activities. This is a full-time role located at 201 Waterfront St, National Harbor.

Qualifications

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Responsibilities

• Assists in managing departmental inventories and assets including par levels and equipment.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures staff are aware of event phase and guest satisfaction scores.
• Orders supplies for the department including service equipment.
• Guides beverage cost control and inventory related to banquet operations.
• Assists in scheduling banquet service staff to forecast and meet service standards.
• Leads shifts and participates in servicing events.
• Applies knowledge of food and wine pairings and event presentation.
• Interacts with guests to obtain feedback and resolve issues.
• Empowers employees to provide excellent customer service.

Skills

Event management

Team leadership

Education

High school diploma or GED

Job description

Job Number 26082871

Job Category Event Management

Location 201 Waterfront St, National Harbor, Maryland, United States, 20745

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $32.69-$44.23 per hour

Bonus Eligible: Y

Job Summary

Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service.

Candidate Profile

Education and Experience

• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Core Work Activities

Supporting Management of Department Operations and Inventories

• Assists in managing departmental inventories and assets including par levels and maintenance of equipment.
• Maintains attendance log for banquet employees.
• Maintains and enforces established sanitation levels.
• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).
• Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.
• Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).
• Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.
• Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.
• Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.

Participating in and Assisting in Leading Banquet Teams

• Attends and participates in all pertinent meetings.
• Leads shifts and actively participates in the servicing of events.
• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing and Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.

Conducting Human Resources Activities

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and provides feedback to individuals.
• Reviews comment cards and guest satisfaction results with employees.
• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location.