Assistant Automotive Service Center Manager

Blain's Farm & Fleet; Rockford (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a family-owned retailer that values its employees and provides a supportive work environment. This role focuses on customer service, technical assistance, and supervising associates in a dynamic service center. With competitive pay up to $23.50/hr, profit sharing, and comprehensive benefits, you will be part of a team that has been recognized as a Forbes Best Employer for six consecutive years. Enjoy a positive work-life balance with holidays and weekends off, along with opportunities for advanced leadership training. If you're passionate about automotive service and customer satisfaction, this position is perfect for you.

Benefits

All major Holidays & Birthday off

Advanced Leadership Training Programs

Associate discount on name brands

Internal recognition programs

Profit Sharing

401(K) with company match

Paid ASE testing and certifications

Weekend premium pay

Competitive base pay with merit raises

Qualifications

• Must possess a valid driver's license and great communication skills.
• Prior automotive maintenance and supervisory experience preferred.

Responsibilities

• Resolve customer issues and provide technical assistance.
• Supervise Service Center associates and perform technician responsibilities.

Skills

Communication Skills

Automotive Maintenance

Supervisory Experience

Retail Experience

Forklift Certification

Education

Valid Driver's License

ASE Certification (A4, A5)

Job description

At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance.

As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for six consecutive years!

• All major Holidays & Birthday off
• Advanced Leadership Training Programs: build the skills to grow your career
• Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
• Internal recognition programs that support an engaged workplace
• Profit Sharing
• 401(K) with company match
• Paid ASE testing and certifications
• Saturday & Sunday weekend premium pay $2.50 per hour
• Competitive base pay up to $23.50/hr with annual performance-based merit raises*

*The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain’s Farm & Fleet position description for accurate pay range information.

Responsibilities

The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for:

• Resolving customer issues
• Providing technical assistance and training for service technicians and advisors
• Supervising Service Center associates
• Performing Technician responsibilities as needed
• Demontrating awareness and compliance with Loss Prevention and safety policies.

Qualifications

• Must possess a valid driver’s license
• Great communication skills
• Prior Automotive Maintenance experience is preferred
• Prior supervisory experience preferred
• Prior Retail experience preferred
• Able to work evenings when needed and at least every other weekend
• Able to pass pre-employment drug screening and background checks
• Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date
  
• Must possess or have the ability to obtain forklift certification
• Ability to read and speak English and communicate with customers and co-workers
• *Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications.

Blain Supply, Inc and Blain’s Farm and Fleet (collectively “Blain’s”) is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain’s does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 6 years in a row.

• Must possess a valid driver’s license
• Great communication skills
• Prior Automotive Maintenance experience is preferred
• Prior supervisory experience preferred
• Prior Retail experience preferred
• Able to work evenings when needed and at least every other weekend
• Able to pass pre-employment drug screening and background checks
• Able to attain an ASE Certification in A4 Steering and Suspension and A5 brakes within one year of hire date
  
• Must possess or have the ability to obtain forklift certification
• Ability to read and speak English and communicate with customers and co-workers
• *Michigan Stores Only* ASE A4 and A6 Certifications required for Tech Level II and ASE A3, A4, A5 and A6 Certifications required for Tech Level III OR equivalent Michigan certifications.

The Assistant Service Center Manager would assist the Service Center Manager in overseeing the Service Technicians and the Automotive Service Center. The Assistant Service Center Manager will be responsible for:

• Resolving customer issues
• Providing technical assistance and training for service technicians and advisors
• Supervising Service Center associates
• Performing Technician responsibilities as needed
• Demontrating awareness and compliance with Loss Prevention and safety policies.