Assistant Asset Specialist

HCi Advisory Group; Lynchburg (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Retirement plan

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Holidays

Job summary

The Lynchburg Redevelopment & Housing Authority (LRHA) is seeking an Assistant Asset Specialist to support LRHA properties in Lynchburg, VA. You will handle applications, verify income, determine eligibility, and provide admin services to Property Managers and residents.

You will work with applicants, residents, and staff to ensure accurate rent calculations, documentation, and timely communications in line with HUD regulations and LRHA policy. This is a full-time role based in an office setting.

Qualifications

• High school diploma or GED; bachelor’s degree preferred.
• At least three years of administrative support in property management or a related field.
• LRHA may consider an equivalent combination of education and experience.
• Strong computer skills in Word, Excel, and Outlook; ability to learn other software as needed.
• A valid driver’s license and insurability under LRHA’s plan.
• Clear communication in person, by phone, and by email.
• Ability to occasionally carry up to 25 pounds.

Responsibilities

• Interview applicants and residents to determine initial eligibility and continued occupancy.
• Calculate rent accurately at initial lease-up and at annual and interim recertifications, and enter results in LRHA’s system.
• Coordinate application documentation, including background checks, credit reviews, and income verification.
• Request and verify income from third parties by mail, fax, or telephone.
• Notify applicants in writing of eligibility decisions per HUD regulations and LRHA policy.
• Show vacant units and inform applicants about the apartment, community, and amenities.
• Perform or coordinate move-in, move-out, annual, and follow-up inspections; handle minor resident complaints.
• Inform residents of problems observed, explain corrective action, and document progress.

Skills

Strong communication

Customer service

Organizational skills

Attention to detail

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Lynchburg Redevelopment & Housing Authority (LRHA) is hiring an Assistant Asset Specialist to support the day-to-day operation of LRHA properties in Lynchburg, Virginia. The Assistant Asset Specialist works directly with applicants and residents. The role receives applications, verifies information, helps determine initial and continued eligibility, and provides administrative services to Property Managers and housing residents.

LRHA is seeking someone with administrative experience in property management or social services, with exceptional attention to detail and documentation, and enjoys working with the public.

The Opportunity

As Assistant Asset Specialist, you will report to the Senior Property Manager and support the Property Management and Public Housing Department. You will assist in processing applications, verifying income, calculating rent, and conducting unit inspections. You will also serve as a first point of contact for visitors and callers at the property office.

You will:

• Interview applicants and residents to determine initial eligibility and continued occupancy
• Calculate rent accurately at initial lease-up and at annual and interim recertifications, and enter the results in LRHA's system of record
• Coordinate application documentation, including criminal background checks, credit reviews, and income verification
• Request and verify income from third parties by mail, fax, or telephone
• Notify applicants in writing of eligibility decisions in accordance with HUD regulations, IRS requirements, and LRHA housing program policy
• Show vacant units and give applicants information about the apartment, the community, and its amenities
• Perform or coordinate move-in, move-out, annual, and follow-up inspections, and handle minor resident complaints
• Inform residents of specific problems observed, explain the corrective action required, and document findings, actions taken, and progress
• Prepare reports, letters, forms, memos, and other correspondence, and maintain files for assigned sites
• Research and gather documentation for Property Managers and complete special projects related to housing management
• Manage reception duties, including greeting visitors, answering and routing calls, responding to questions by phone and email, and handling mail and filing

An Ideal Candidate

The ideal Assistant Asset Specialist is accurate, organized, and comfortable working with people. You know the policies and procedures that govern your work and use sound judgment in applying them. You look for solutions when problems come up, follow safety procedures, and treat residents, applicants, and coworkers as customers. You produce accurate work on time, keep a strong attendance record, and hold yourself accountable for your share of the team's work.

Required Qualifications:

• High school diploma or GED; bachelor's degree preferred
• At least three years of experience providing administrative support in property management or a similar field, such as a social service organization
• LRHA may consider an equivalent combination of education and experience
• Strong computer skills in Microsoft Word, Excel, and Outlook, and the ability to learn other software as the work requires
• A valid driver's license and insurability under LRHA's plan
• Clear communication in person, by telephone, and by email
• Ability to occasionally carry up to 25 pounds

Why LRHA?

At LRHA, your work helps shape the experience of every applicant and resident. LRHA offers:

• Daily, direct work with the residents and community LRHA serves
• Experience across eligibility, leasing, inspections, and resident services within a public housing authority
• A team that supports one another and values shared success
• An opportunity to make a difference in the community

Compensation, Location and Benefits

The starting salary range for this position is between $40,000 and $50,000, commensurate with experience. This is a full-time, non-exempt position.

The position is based in Lynchburg, Virginia. Office hours are Monday through Friday, 8:00 am to 5:00 pm. The work takes place in an office setting and includes onsite and offsite meetings, unit showings, and inspections at LRHA properties.

LRHA offers a generous slate of employee benefits that includes a generous retirement plan; medical, dental, vision, disability and life insurances; and paid time off and holidays.

https://www.lynchburghousing.org/

LRHA’s Mission

LRHA's mission is to expand housing opportunities by utilizing resources to deliver affordable, quality housing that strengthens our community. We are committed to fostering self-sufficiency for individuals and families we serve, supporting those facing housing barriers, and responsibly managing federal, state and other funds to drive our housing initiatives forward.

Lynchburg Redevelopment & Housing Authority is an Equal Opportunity Employer / Equal Housing Opportunity provider. We welcome applicants who reflect the communities we serve.