Assistant Amenity Manager

Kids for the Future; New York (NY); On-site; USD 21,000 - 31,000; Part time

Job summary

Kids for the Future in New York is seeking an Assistant Amenity Manager to support the day-to-day operations of resident amenities, including fitness centers, lounges, pools, rooftops, and clubrooms. You will deliver warm, professional service and help maintain an exceptional resident experience.

You will coordinate events, manage reservations, and work with housekeeping, maintenance, security, and vendors.

Qualifications

• 1–3 years of experience in hospitality, residential property management, customer service, events, recreation, or a related field.
• Strong communication, organization, and interpersonal skills.
• Professional, friendly, and service-oriented demeanor.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Proficiency with Microsoft Office and basic administrative systems.
• Ability to work independently as well as part of a team.
• Flexibility to work evenings, weekends, and holidays as required by the property.

Responsibilities

• Assist the Amenity Manager with day-to-day operations of all amenity areas, including fitness centers, lounges, pools, rooftops, clubrooms, business centers, and other resident spaces.
• Provide exceptional customer service and build positive relationships with residents and guests.
• Monitor amenity areas to ensure cleanliness, organization, safety, and proper presentation.
• Assist with scheduling, coordinating, and overseeing resident events, programs, and activities.
• Support the management of amenity reservations, bookings, access, and usage policies.
• Respond promptly and professionally to resident questions, requests, and concerns.
• Conduct regular inspections and report maintenance, safety, or operational issues to the appropriate departments.
• Coordinate with housekeeping, maintenance, security, vendors, and other property staff as needed.
• Assist with inventory management and ordering of amenity supplies and equipment.
• Help enforce property rules, policies, and amenity guidelines in a professional and courteous manner.
• Assist with vendor coordination and ensure contracted services meet property standards.
• Support opening and closing procedures and ensure amenities are properly secured.
• Maintain accurate records, schedules, incident reports, and other operational documentation.
• Assist the Amenity Manager with training and supervising amenity staff when needed.
• Provide coverage for the Amenity Manager during absences and assist with other property operations as assigned.

Skills

Communication

Organization

Interpersonal skills

Customer service

Multitasking

Leadership

Education

High school diploma or GED

Associate's or Bachelor's in Hospitality / Business / Property Management

Tools

Microsoft Office

Scheduling systems

Property-management software

Job description

• Location 15 Broad,New York, NY, 10005,United States
• Base Pay $20.00 / Hour
• Job Category Operations, Management , Assistant Manager
• Employee Type PT Non-Exempt
• Required Degree High school
• Manage Others Yes

Description

• Assist the Amenity Manager with the day-to-day operations of all amenity areas, including fitness centers, lounges, pools, rooftops, clubrooms, business centers, and other resident spaces.
• Provide exceptional customer service and build positive relationships with residents and guests.
• Monitor amenity areas to ensure cleanliness, organization, safety, and proper presentation.
• Assist with scheduling, coordinating, and overseeing resident events, programs, and activities.
• Support the management of amenity reservations, bookings, access, and usage policies.
• Respond promptly and professionally to resident questions, requests, and concerns.
• Conduct regular inspections and report maintenance, safety, or operational issues to the appropriate departments.
• Coordinate with housekeeping, maintenance, security, vendors, and other property staff as needed.
• Assist with inventory management and ordering of amenity supplies and equipment.
• Help enforce property rules, policies, and amenity guidelines in a professional and courteous manner.
• Assist with vendor coordination and ensure contracted services meet property standards.
• Support opening and closing procedures and ensure amenities are properly secured.
• Maintain accurate records, schedules, incident reports, and other operational documentation.
• Assist the Amenity Manager with training and supervising amenity staff when needed.
• Provide coverage for the Amenity Manager during absences and assist with other property operations as assigned.

Qualifications

• 1–3 years of experience in hospitality, residential property management, customer service, events, recreation, or a related field preferred.
• Strong communication, organization, and interpersonal skills.
• Professional, friendly, and service-oriented demeanor.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Proficiency with Microsoft Office and basic administrative systems.
• Ability to work independently as well as part of a team.
• Flexibility to work evenings, weekends, and holidays as required by the property.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to occasionally lift and carry supplies or equipment.
• Ability to perform regular inspections of indoor and outdoor amenity spaces.

Success in This Role

The ideal candidate is highly organized, personable, proactive, and passionate about hospitality. They take ownership of the resident experience, maintain high operational standards, and work closely with the Amenity Manager and property team to create a welcoming and enjoyable environment for residents and guests.

Requirements

Education: High school diploma or GED required; an associate’s or bachelor’s degree in hospitality, business, property management, or a related field is a plus.
Experience: 1–3 years of experience in hospitality, customer service, residential property management, events, recreation, or a similar field.
Customer service: Strong interpersonal skills and the ability to handle resident/guest requests professionally.
Communication: Excellent verbal and written communication skills.
Organization: Ability to manage schedules, reservations, events, vendors, supplies, and multiple tasks at once.
Leadership: Ability to supervise or coordinate staff and vendors when needed.
Problem-solving: Able to address resident concerns and operational issues quickly and professionally.
Technology: Basic proficiency with Microsoft Office, email, scheduling systems, and property-management software.
Availability: Willingness to work evenings, weekends, and occasional holidays, depending on the property.
Physical ability: Able to walk/stand for extended periods and occasionally lift or move supplies/equipment.
Professionalism: Well-presented, dependable, proactive, and comfortable working with residents, executives, vendors, and guests.

For a luxury residential building, employers may also prefer experience in luxury hospitality, concierge services, residential amenities, event planning, or high-end customer service.

Summary

The Assistant Amenity Manager should have strong customer service and communication skills, excellent organization, and the ability to manage multiple responsibilities in a fast-paced residential or hospitality environment. Candidates typically have 1–3 years of experience in hospitality, property management, events, recreation, or customer service. The role requires professionalism, attention to detail, problem-solving skills, basic computer proficiency, and the flexibility to work evenings and weekends. Experience in luxury residential properties or hospitality is a strong advantage.