Assistant AD/Director of Ticket Operations

Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU); Boca Raton (FL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Retirement options

Paid time off

Educational scholarship

Job summary

Florida Atlantic University is seeking an Assistant Director of Ticket Operations in Boca Raton, FL. The role focuses on policy development, financial reporting, and coordinating tickets for football and basketball programs.

The position requires leadership in ticket operations, adherence to NCAA rules, and collaboration with multiple campus stakeholders. It offers an exempt administrative role with a comprehensive benefits package and a standard 8-5 work schedule, Monday through Friday.

Qualifications

• Master's degree with two years of relevant experience OR bachelor's degree with four years of relevant experience.
• Experience in college athletics or ticket operations is preferred.
• Strong understanding of financial controls and NCAA guidelines is desirable.

Responsibilities

• Create and implement ticket office policies following university and NCAA guidelines.
• Supervise ticket office staff and maintain detailed financial reporting.
• Liaise with Football and Basketball programs to manage ticket sales and distribution.
• Assign season ticket seating and manage donor seating allocations.
• Develop relationships with off-campus entities for events held at football facilities.
• Communicate guidelines on ticket distributions and complimentary tickets for prospective student-athletes.

Skills

Ticket operations leadership

Financial reporting

Staff supervision

Education

Master's degree in relevant field

Bachelor's degree in relevant field

Job description

Position Summary

Florida Atlantic University is seeking an Assistant Director of Ticket Operations - Boca Raton, FL.

• Create and implement ticket office policies and procedures following university and NCAA audit guidelines and Florida law. These procedures include locating established booster seating, setting season-ticket prices, administering comp-ticket programs, reconciling game-day events, depositing ticket revenue, and building stadium and facility manifests.
• Supervise and maintain detailed financial reporting for ticket sales and income for the Tickets Operations Office. This includes designing and implementing reporting standards and establishing employee guidelines to ensure accountability for funds.
• Football and Men's Basketball primary ticket liaison and oversee women's basketball, baseball, and softball ticket sales
• Assign season ticket seating locations for all active and retired faculty and staff and the general public for all home and away football games. Additionally, this position assigns season-ticket seating locations for the Football and Basketball donor base — including home and away games and any postseason tournaments.
• Develop and maintain relationships with off-campus representatives regarding any concerts or events held at the Football facilities, as well as other athletics venues.
• Supervise and train ticket office staff. This includes all policies and procedures regarding public relations, operational goals, accounting standards, and computer operations.
• Serve as department liaison with students, faculty, staff, Alumni Association, and the general public.
• Interpret all guidelines regarding NCAA rules and regulations concerning ticket sales and distribution, including complimentary tickets for prospective student-athletes. Also, to advise staff members on these procedures.
• Communicate with the Conference on ticket distributions for any regular or postseason events.

FAU Benefits and Perks

If Benefits & Perks are important to you, then FAU is the place to be! Working at FAU has its perks! In addition to helping drive change and having a positive impact by supporting our students, staff, and faculty, FAU offers:

• Excellent benefit packages including Medical (PPO/HMO $50 per month single & $180 per month family), Dental, Vision, Life Insurance, Flexible Spending plans, Employee Assistance Program (EAP) and much more.
• State retirement options including tax-deferred annuities and Roth 403(b) plans.
• State employees Public Service Loan Forgiveness (PSLF) program.
• Sick Leave Pool Program.
• Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
• Paid Community Engagement Volunteer Service Day
• Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment. For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).
• For details on FAU's amazing offers visit us at https://www.fau.edu/hr/benefits/index.php Explore Living in Palm Beach County The goal is to provide local employers and new employees in the area a comprehensive guide with places to live. View it here: Discover Housing Resources in Palm Beach County | BDB

Minimum Qualifications

Master's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience; or a bachelor's degree from an accredited institution in an appropriate area of specialization and four years of appropriate experience required.

Salary

$75,000 - $80,000 annually.

Exempt Administrative, Managerial, Professional (AMP)

College or Department

University Athletics

Location

Boca Raton

Work Days and Hours

Monday - Friday, 8am -5pm. Some weekends and nights as needed.

Application Deadline

2026-10-07