Assistant Account Manager - Events

BEST Crowd Management; Minneapolis (MN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

BEST Crowd Management is hiring an Assistant Account Manager to support major venues in professional sports and other events in Minneapolis, MN. You will help coordinate event operations, supervise staff, and address client needs to ensure safe, successful experiences.

The role emphasizes leadership, strong communication, and the ability to manage incidents and emergencies on-site. A High School Diploma or equivalent is required, with 1–3 years of related experience preferred.

Qualifications

• Previous event and crowd management experience required or preferred.
• Strong communication and professional demeanor for customer service-driven environments.
• Ability to adapt quickly to changing situations and emergencies.
• Experience leading teams and coordinating staff during events is valued.
• Education: High School Diploma or equivalent.

Responsibilities

• Assist in managing all aspects of event operations to ensure smooth execution.
• Lead and train event staff and shift supervisors on-site.
• Address and resolve service concerns; respond to incidents promptly.
• Serve as the go-to person for client or site emergencies with clear communication.
• Supervise and motivate staff; evaluate performance and provide feedback.
• Maintain up-to-date procedures and training materials.

Skills

Event management

Team leadership

Communication skills

Customer service

Adaptability

Education

High School Diploma

Job description

Join Our Team as an Assistant Account Manager!

Are you ready to elevate your career in crowd management, supporting major venues in professional sports? Do you thrive in dynamic environments and love the thrill of event management? Imagine being at the heart of the action, where every event is a new adventure! At Best Crowd Management, you’re not just part of the team; you’re a vital player in creating unforgettable experiences. Whether it’s the roar of the crowd at a concert, the excitement of a sports game, or the sophistication of a corporate event, you’ll be there ensuring everything runs smoothly and safely.

Pay, Benefits, and Work Location:

• Competitive Salary:$55,000 - $60,000 / year
• Comprehensive Benefits:Enjoy health, dental, and vision insurance, 401(k) with company match, paid time off, and more.
• Work Location: Minneapolis, MN

What You’ll Do

• Lead and Coordinate:Assist in managing all aspects of event operations, ensuring everything runs smoothly and efficiently.
• Team Leadership:Assign tasks, direct work, and provide on-the-job training to event supervisors and staff.
• Problem Solver:Address and resolve service concerns, respond to incidents, and maintain positive client relationships.
• Emergency Response:Be the go-to person for client or site emergencies, ensuring timely and effective communication.
• Supervise and Motivate:Oversee shift supervisors, coach and train staff, and evaluate performance.
• Maintain Standards:Ensure all procedures and training materials are up-to-date and all positions are well-maintained.

What We’re Looking For

• Previous event and/or crowd management experience
• Professionalism:Ability to perform tasks in a highly professional manner in a customer service-driven industry.
• Communication Skills:Excellent oral and written communication skills.
• Adaptability:Respond effectively to changes and handle emergencies with ease.
• Experience:Minimum 1-3 years of professional-level experience. Prior experience in security, event staffing, law enforcement, or military is a plus.
• Education:High School Diploma or equivalent.

Physical and Mental Demands

• Active Role:Be prepared to sit, stand, walk, and occasionally climb or work in high places.
• Strength:Must occasionally lift, push, or pull up to 25 pounds.
• Vision:Specific vision abilities required, including close vision, distance vision, and depth perception.
• Travel:Up to 25% travel

Why Join Us

• Exciting Environment:Work at various events, ensuring each one is a success.
• Growth Opportunities:Develop your skills and advance your career in a supportive environment.

It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

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