Assistant Account Manager: Client Success & Ops

Seaman Paper; Leominster (MA); On-site; USD 34,000 - 41,000; Full time

Job summary

Seaman Paper, headquartered in Leominster, Massachusetts, is seeking an enthusiastic Assistant Account Manager to support customer relationships, manage multiple retail accounts, and coordinate programs and processes. The role emphasizes organization, communication, and teamwork in a fast-paced environment.

The ideal candidate will have experience in customer service or B2B sales and proficiency with Excel. A degree is preferred, and occasional travel may be required.

Qualifications

• Experience in customer service, account management, or B2B sales preferred.
• Strong communication and organizational skills are required.
• Proficiency in Microsoft Office, especially Excel, is expected.

Responsibilities

• Respond to customer requests and inquiries in a timely and professional manner.
• Issue Sales Orders, Work Orders, and Purchase Orders as needed.
• Manage and track shipping documentation from shipment through invoicing.
• Monitor production and shipping timelines to ensure projects stay on schedule.
• Maintain understanding of products, customer requirements, and account-specific processes.

Skills

Customer service

Account management

Communication

Organizational skills

Time management

Education

Associate’s or Bachelor’s degree

Tools

Microsoft Excel

Job description

Seaman Paper, headquartered in Leominster, Massachusetts, is seeking an enthusiastic Assistant Account Manager to support customer relationships, manage multiple retail accounts, and coordinate programs and processes. The role emphasizes organization, communication, and teamwork in a fast-paced environment.

The ideal candidate will have experience in customer service or B2B sales and proficiency with Excel. A degree is preferred, and occasional travel may be required.