Assistant

American Family Insurance; Wildwood (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

American Family Insurance in Wildwood, MO, is seeking a full-time on-site Assistant to support daily office operations, scheduling, and customer inquiries. You will assist agents with policy information, billing questions, and claim-related requests while maintaining accurate records in internal systems.

The role involves document preparation, file organization, and collaboration with the team to ensure a smooth customer experience. Prior office experience is a plus.

Qualifications

• Strong organizational and administrative skills, including scheduling, document handling, and data entry.
• Customer service and communication skills to interact effectively with policyholders by phone, email, and in person.
• Basic proficiency with office software and systems (e.g., email, word processing, spreadsheets, and CRM or similar tools).
• Attention to detail and accuracy when processing forms, maintaining records, and preparing documents.
• Ability to manage multiple tasks, prioritize workload, and follow established procedures with minimal supervision.
• Professional demeanor, reliability, and a commitment to acting with integrity and confidentiality.
• High school diploma or equivalent required; additional education or insurance/office experience is beneficial.
• Willingness to learn insurance terminology, products, and processes; prior experience in an insurance or financial services environment is a plus.

Responsibilities

• Schedule appointments and answer phone and email inquiries to support daily operations.
• Assist customers with policy information, billing questions, and claim-related requests.
• Help agents prepare documents, process forms, and maintain accurate records in internal systems.
• Organize files, manage incoming and outgoing correspondence, and collaborate with team members.
• Support basic marketing or outreach efforts, such as preparing materials and updating contact information.

Skills

Organizational skills

Customer service

Data entry

Attention to detail

Multitasking

Professional demeanor

Confidentiality

Insurance terminology

Education

High school diploma

Tools

CRM or similar tools

Office software

Job description

Company Description

American Family Insurance is a national insurance provider with more than 90 years of history built on sound principles and long-term customer relationships. The company focuses on delivering industry-leading service, a strong claims experience, and convenient ways for customers to interact. Integrity and adherence to high ethical standards guide decision-making at every level of the organization. American Family Insurance emphasizes treating customers like family and maintaining trust-based relationships through consistent, caring service.

Role Description

The Assistant role at American Family Insurance is a full-time, on-site position based in Wildwood, MO. This role supports daily office operations, including scheduling appointments, answering phone and email inquiries, and assisting customers with policy information, billing questions, and claim-related requests. The Assistant helps agents prepare documents, process forms, and maintain accurate records in internal systems. The role also involves organizing files, managing incoming and outgoing correspondence, and collaborating with team members to ensure a smooth and professional customer experience. The Assistant may support basic marketing or outreach efforts, such as preparing materials and updating customer contact information.

Qualifications

• Strong organizational and administrative skills, including scheduling, document handling, and data entry.
• Customer service and communication skills to interact effectively with policyholders by phone, email, and in person.
• Basic proficiency with office software and systems (e.g., email, word processing, spreadsheets, and CRM or similar tools).
• Attention to detail and accuracy when processing forms, maintaining records, and preparing documents.
• Ability to manage multiple tasks, prioritize workload, and follow established procedures with minimal supervision.
• Professional demeanor, reliability, and a commitment to acting with integrity and confidentiality.
• High school diploma or equivalent required; additional education or insurance/office experience is beneficial.
• Willingness to learn insurance terminology, products, and processes; prior experience in an insurance or financial services environment is a plus.