Assignments and Outreach Coordinator

Inside Higher Ed; Lake City (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A public university is seeking an Assignments and Outreach Coordinator to manage housing assignments and oversee customer service functions. Responsibilities include serving as the main point of contact for residents and parents, administering the housing management system, and facilitating marketing efforts to promote housing. A successful candidate will have strong financial and organizational skills, along with an associate's degree in Business Management or a related field, and is expected to support recruitment and retention efforts while maintaining a positive residential experience.

Qualifications

• Strong financial management, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Comprehensive knowledge of housing operations and best practices.

Responsibilities

• Manage housing assignments, contracts, occupancy, and customer service functions.
• Serve as the primary customer service representative for residents and parents.
• Administer the housing management system including application processing and contract review.

Skills

Financial management

Strong communication

Organizational skills

Problem-solving

Customer service

Education

Associate's degree in Business Management

Job description

Job Title: Assignments and Outreach Coordinator

Location: Clayton State University

Regular/Temporary: Regular

Full/Part Time: Full-Time

Job ID: 294184

About Us

Located in Morrow, Georgia, Clayton State University is a public institution roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development. It offers multiple certificates, associate’s, bachelor’s, and master’s degree programs, enrolling over 5,500 students in challenging campus and online courses. The main campus spans 214 acres in a lakeside setting just minutes from downtown Atlanta.

Job Summary

The Assignments and Outreach Coordinator supports University Housing by managing housing assignments, contracts, occupancy, and customer service functions. This role is the primary administrator of the housing management system and serves as the main point of contact for parents, residents, and campus partners. The Coordinator oversees application processing, occupancy reporting, billing coordination, and engages in outreach, marketing, and orientation activities to support recruitment and retention.

Responsibilities

Customer Service & Resident Support

• Serve as the primary customer service representative for guests, residents, and parents regarding housing assignments, policies, and processes.
• Assist with move‑in and move‑out operations.
• Manage the University Housing email account and ensure timely responses to inquiries.
• Process housing exemption notifications in compliance with institutional policies.
• Develop communication templates, including contract confirmations, room selection processes, assignment notifications, and deadline reminder calls and emails.
• Establish and maintain relationships with Residence Life, Athletics, Disability Services, Care and Support, Financial Aid, Auxiliary Services, Bursar, Facilities, and Institutional Research.

Housing Operations & System Administration

• Establish and follow best practices for occupancy management for a 1,300 residential campus and assist in development and maintenance of StarRez.
• Administer the housing management system, including application processing, contract review, and assignments.
• Coordinate the application timeline and maintain an assignment‑based calendar outlining future assignment events and communications.
• Assign rooms, manage housing occupancy, and prepare occupancy reports for review by the Director.
• Assess, manage, and troubleshoot discrepancies or inaccuracies in housing assignments and resolve issues proactively.
• Coordinate with the Bursar’s Office on housing and meal plan charges.
• Submit and monitor work orders to ensure prompt resolution of facilities issues.
• Manage room damage billing and appeals process in coordination with the Bursar’s Office.
• Plan and coordinate opening and closing processes for all residence halls each semester.
• Maintain student access rights in conjunction with assignment‑related information.
• Reconcile and submit reports regarding assignments, occupancy, and housing and occupancy management database.

Marketing & Outreach

• Support marketing efforts to promote housing, including presentations at orientation, campus events, and information fairs.
• Assist with outreach initiatives to engage prospective and current students in the housing experience.
• Maintain content, accuracy, and design of the Housing website and publications regarding assignments and the assignment process, including brochures, reports, forms, and other educational materials.

Miscellaneous / Other Duties

• Perform other duties as assigned to support the mission of University Housing.

Mail & Office Management

• Manage the receipt, distribution, and forwarding of physical mail for residents.
• Order office supplies and maintain accurate inventory records.

Required Qualifications

• Associate’s degree in Business Management or related field of study OR an equivalent combination of education and experience.

Preferred Qualifications

• Bachelor’s degree in Business or related field.
• University System of Georgia experience.

Knowledge, Skills, & Abilities

• Strong financial management, organizational, and problem‑solving skills.
• Excellent communication and interpersonal skills for engaging students, parents, and campus partners.
• Comprehensive knowledge of housing operations, occupancy management, and student housing best practices.
• Strong understanding of budgeting, financial management, and data‑driven decision‑making.
• Familiarity with higher education policies, student development theory, and housing‑related legal requirements.
• Knowledge of conflict resolution, crisis management, and student conduct processes.
• Strong leadership and supervisory skills, with the ability to develop and mentor staff.
• Ability to manage multiple priorities and deadlines.
• Analytical and problem‑solving skills to address complex housing issues and improve operational efficiency.
• Customer service and relationship‑building skills that promote a positive residential experience.
• Ability to make sound decisions under pressure, especially during emergencies or sensitive situations.
• Collaborative approach to working with internal departments and external partners to promote student success.
• Ability to adapt to evolving student needs, housing trends, and institutional goals.
• High level of integrity with the ability to maintain confidentiality and handle sensitive information discreetly.

Equal Employment Opportunity

Clayton State University is an equal opportunity and affirmative action employer. We employ, recruit, train, and promote personnel in a manner that is free of discrimination on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation, age, marital status, or disability. The University is an institution of higher education that includes a full range of students and employees of all ages, races, ethnicities, and backgrounds.