Asset & Wealth Management, Digital Operations - Management, Associate - Richardson

Goldman Sachs; Richardson (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Marcus by Goldman Sachs is seeking a Delivery Enablement Lead to drive strategic initiatives across the Delivery organization. You will ensure alignment with senior leadership, develop narratives, and centralize strategy with key business units while delivering robust reporting and metrics.

You will own end-to-end project management, craft clear requirements, and guide cross-functional teams to implement scalable business solutions.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3–5 years of end-to-end project/program management experience.
• Experience delivering senior leadership presentations (PowerPoint, Excel, Smartsheet, Tableau).
• Ability to define OKRs, KPIs, and business metrics.
• Strong analytical/problem-solving skills with attention to detail.
• Experience communicating with senior leaders and C-suite audiences.

Responsibilities

• Own stakeholder relationships and align strategy across business units.
• Create clear business requirements, PowerPoint decks, and reporting for leaders.
• Guide initiatives with best practices for project creation, tracking, and risk management.
• Develop KPIs and metrics to measure strategy effectiveness.
• Collaborate with engineering, operations, internal audit, and cross-divisions.
• Serve as liaison to form working groups and implement solutions.
• Propose enhancements and remove bottlenecks for stakeholders.
• Provide ad-hoc data reporting and highlight significance to leadership.

Skills

End-to-End project management

Stakeholder communication

Analytical thinking

Presentation skills

Data interpretation

Cross-functional leadership

Education

Bachelor's degree or equivalent

Tools

MS Project

Smartsheet

Excel

PowerPoint

Tableau

Alteryx

SQL

Job description

Marcus by Goldman Sachs

The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

Job Description

This position is a part of the Agent and Customer Experience team within Marcus' Delivery business unit. Team members help drive operational excellence within Marcus by leveraging best in class Technologies, Analytics, and Processes to ensure efficiency and customer satisfaction. The Delivery Enablement Lead will be a highly visible driver of our strategic initiatives, ensuring alignment across senior leadership, individual teams, and multiple programs, through robust reporting, tracking, and program oversight.

Responsibilities

• Own and develop relationships with stakeholders, collaborating to centralize our strategy and developing a narrative that connects all business units.


• Write clear and well-structured business requirements, powerpoint decks, and other reporting for senior leadership.


• Understand and help guide all business initiatives in best practices for project/program creation, tracking, and reporting and risk management


• Assist in the identification, development, and evolution of KPI's and business metrics to ensure our strategy and how we measure it are aligned.


• Work with business functions and cross-divisional stakeholders (e.g., Engineering, operational leaders, Internal Audit, and internal teams) to identify and implement solutions to business issues.


• Work as a liaison between operational teams, leadership and other divisions as needed to develop working groups and plans to implement business solutions.


• Recommend workarounds, value additions, and remove solution bottlenecks for the stakeholders.


• Provide ad-hoc reporting and analysis of data with the ability to demonstrate significance of results to senior leadership.

Basic Qualifications

• Bachelor's degree or equivalent experience


• 3-5 years' experience with:


• End to End Project/Program Creation & Management


• Senior Leadership Presentations utilizing (PowerPoint, Excel, Smartsheet's, Tableau)


• OKR, KPI, and creation of business metrics


• Strong analytical and problem-solving skills


• Attention to detail with a \"Big Picture\" mindset


• Experience with Senior Level Communication and Presentations - Specifically to Business Heads and/or C-Suite audiences


• Ability to interpret data to develop action plans to improve business processes.


• Ability to communicate effectively with technical and non-technical stakeholders


• Strong judgment and comfort with ambiguity


• Competitive spirit with the ability to lead and motivate and stay nimble


• Experience with project management tools such as MS Project, Smartsheet.

Preferred Qualifications

• Program/Project Management Certifications: (CAPM, PMP or related)


• Advanced Analytic Tool experience (Altryx, SQL,)


• Experience within Consumer Banking particularly covering projects/Programs related to Regulatory initiatives

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

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