Asset & Wealth Management, Digital Operations - Management, Associate - Richardson Richardson · · Associate

Marcus; Richardson (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Marcus by Goldman Sachs is seeking an Delivery Enablement Lead in Richardson, TX. The role sits within the Agent and Customer Experience team, driving strategic initiatives and ensuring alignment across senior leadership and multiple programs.

The position requires 3–5 years of end-to-end project management, strong presentation skills to C-suite audiences, and a knack for turning data into actionable improvements.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3-5 years’ experience with end-to-end project/program creation & management.
• Senior Leadership Presentations using PowerPoint, Excel, Smartsheet, Tableau.
• OKR, KPI, and creation of business metrics.
• Strong analytical and problem-solving skills.
• Attention to detail with a 'Big Picture' mindset.
• Experience with senior level communication to Business Heads and/or C-Suite audiences.
• Ability to interpret data to develop action plans to improve business processes.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong judgement and comfort with ambiguity.
• Experience with MS Project and Smartsheet.

Responsibilities

• Own and develop relationships with stakeholders and centralize strategy.
• Write clear business requirements and reporting for senior leadership.
• Guide business initiatives in best practices for project creation, tracking and risk management.
• Develop KPI’s and business metrics aligned to strategy.
• Identify and implement solutions with cross-divisional stakeholders.
• Liaise between operational teams and leadership to form working groups.
• Recommend workarounds and remove bottlenecks for stakeholders.
• Provide ad-hoc reporting and analysis of data for senior leadership.

Skills

End-to-end PM Creation & Management

Leadership Presentations

OKR & KPI Creation

Analytical skills

Attention to detail

C-Suite communication

Data interpretation

Stakeholder communication

Ambiguity tolerance

Cross-functional collaboration

Project management tools

MS Project

Smartsheet

Tableau

PowerPoint

Excel

Education

Bachelor’s degree or equivalent experience

Tools

MS Project

Smartsheet

Tableau

PowerPoint

Excel

Job description

Asset & Wealth Management, Digital Operations - Management, Associate - Richardson location_on Richardson, TX, United States

Marcus by Goldman Sachs

The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

This position is a part of the Agent and Customer Experience team within Marcus’ Delivery business unit. Team members help drive operational excellence within Marcus by leveraging best in class Technologies, Analytics, and Processes to ensure efficiency and customer satisfaction.

The Delivery Enablement Lead will be a highly visible driver of our strategic initiatives, ensuring alignment across senior leadership, individual teams, and multiple programs, through robust reporting, tracking, and program oversight.

Responsibilities:

• Own and develop relationships with stakeholders, collaborating to centralize our strategy and developing a narrative that connects all business units.
• Write clear and well-structured business requirements, powerpoint decks, and other reporting for senior leadership.
• Understand and help guide all business initiatives in best practices for project/program creation, tracking, and reporting and risk management
• Assist in the identification, development, and evolution of KPI’s and business metrics to ensure our strategy and how we measure it are aligned.
• Work with business functions and cross-divisional stakeholders (e.g., Engineering, operational leaders, Internal Audit, and internal teams) to identify and implement solutions to business issues.
• Work as a liaison between operational teams, leadership and other divisions as needed to develop working groups and plans to implement business solutions.
• Recommend workarounds, value additions, and remove solution bottlenecks for the stakeholders.
• Provide ad-hoc reporting and analysis of data with the ability to demonstrate significance of results to senior leadership.

Basic Qualifications:

• Bachelor’s degree or equivalent experience
• 3-5 years’ experience with:
• End to End Project/Program Creation & Management
• Senior Leadership Presentations utilizing (PowerPoint, Excel, Smartsheet’s, Tableau)
• OKR, KPI, and creation of business metrics
• Strong analytical and problem-solving skills
• Attention to detail with a “Big Picture” mindset
• Experience with Senior Level Communication and Presentations – Specifically to Business Heads and/or C-Suite audiences
• Ability to interpret data to develop action plans to improve business processes.
• Ability to communicate effectively with technical and non-technical stakeholders
• Strong judgment and comfort with ambiguity
• Competitive spirit with the ability to lead and motivate and stay nimble
• Experience with project management tools such as MS Project, Smartsheet.

Preferred Qualifications:

• Program/Project Management Certifications: (CAPM, PMP or related)
• Advanced Analytic Tool experience (Altryx, SQL,)
• Experience within Consumer Banking particularly covering projects/Programs related to Regulatory initiatives

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back‑up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.