Asset & Wealth Management, Digital Operations - Management, Associate - Richardson

Goldman Sachs (lateral); Richardson (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Marcus by Goldman Sachs is seeking a Delivery Enablement Lead to drive strategic initiatives across the organization. You will align stakeholders, develop narratives, and create clear leadership reporting to guide major programs.

The role requires executive communication, KPI development, and data-driven problem solving to improve business processes and outcomes. A collaborative, agile mindset is essential.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3-5 years in end-to-end project/program creation and management.
• Experience presenting to senior leadership using PowerPoint and dashboards.
• Ability to define and track OKRs, KPIs, and business metrics.
• Strong analytical and problem-solving skills with attention to detail.
• Proven ability to communicate with senior business heads and C-suite audiences.
• Ability to translate data into actionable improvement plans.
• Comfort collaborating with both technical and non-technical stakeholders.
• Ability to navigate ambiguity and guide programs to outcomes.
• Experience with project management tools such as MS Project and Smartsheet.

Responsibilities

• Own and develop stakeholder relationships, aligning strategy across units.
• Create clear business requirements, decks, and leadership reporting.
• Guide initiatives in best practices for project creation, tracking, and risk management.
• Contribute to KPI and business metric development and evolution.
• Collaborate with cross-divisional teams to implement solutions.
• Liaise between operations, leadership and other divisions to form working groups.
• Recommend workarounds and remove bottlenecks for stakeholders.
• Provide ad-hoc data reporting and demonstrate result significance to leaders.

Skills

Project management

Executive communications

OKR / KPI development

Analytical thinking

Big-picture mindset

Executive-level presentation

Data-driven action planning

Stakeholder communication

Judgment under ambiguity

Leadership / motivation

Education

Bachelor's degree or equivalent experience

Tools

Smartsheet

Tableau

PowerPoint

Excel

MS Project

Job description

Marcus by Goldman Sachs

The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency, and simplicity.

This position is a part of the Agent and Customer Experience team within Marcus' Delivery business unit. Team members help drive operational excellence within Marcus by leveraging best in class Technologies, Analytics, and Processes to ensure efficiency and customer satisfaction.

The Delivery Enablement Lead will be a highly visible driver of our strategic initiatives, ensuring alignment across senior leadership, individual teams, and multiple programs, through robust reporting, tracking, and program oversight.

Responsibilities:

• Own and develop relationships with stakeholders, collaborating to centralize our strategy and developing a narrative that connects all business units.


• Write clear and well-structured business requirements, powerpoint decks, and other reporting for senior leadership.


• Understand and help guide all business initiatives in best practices for project/program creation, tracking, and reporting and risk management


• Assist in the identification, development, and evolution of KPI's and business metrics to ensure our strategy and how we measure it are aligned.


• Work with business functions and cross-divisional stakeholders (e.g., Engineering, operational leaders, Internal Audit, and internal teams) to identify and implement solutions to business issues.


• Work as a liaison between operational teams, leadership and other divisions as needed to develop working groups and plans to implement business solutions.


• Recommend workarounds, value additions, and remove solution bottlenecks for the stakeholders.


• Provide ad-hoc reporting and analysis of data with the ability to demonstrate significance of results to senior leadership.

Basic Qualifications:

• Bachelor's degree or equivalent experience


• 3-5 years' experience with:




• End to End Project/Program Creation & Management


• Senior Leadership Presentations utilizing (PowerPoint, Excel, Smartsheet's, Tableau)


• OKR, KPI, and creation of business metrics


• Strong analytical and problem-solving skills


• Attention to detail with a \"Big Picture\" mindset


• Experience with Senior Level Communication and Presentations - Specifically to Business Heads and/or C-Suite audiences


• Ability to interpret data to develop action plans to improve business processes.


• Ability to communicate effectively with technical and non-technical stakeholders


• Strong judgment and comfort with ambiguity


• Competitive spirit with the ability to lead and motivate and stay nimble


• Experience with project management tools such as MS Project, Smartsheet.

Preferred Qualifications:

• Program/Project Management Certifications: (CAPM, PMP or related)


• Advanced Analytic Tool experience (Altryx, SQL,)


• Experience within Consumer Banking particularly covering projects/Programs related to Regulatory initiatives

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