Location:
Fully onsite for training, then hybrid in North Twin Cities Metro (Tuesday-Thursday onsite)
Rate:
$23.40-$32.17/hour W2
VMO Responsibilities (Primary – Approximately 70%)
- Serves as the subject matter expert for Hardware Asset Management
- Establishes processes to ensure Hardware Asset Management best practices are followed
- Responsible for providing computer forecasts on an annual and monthly basis
- Provides annual analysis on sourcing methods for company computers
- Creates and provides the annual computer capital plan
- Performs monthly reconciliation of computer stock consumption and validates results with the IT Accounting
- Partners with IT Accounting, IT Sourcing, and Deployment to mitigate discrepancies identified through monthly computer reconciliation
- Provides computer asset reports to Fixed Assets for depreciation
- Manages computer hardware stock with the hardware vendor through the virtual stockroom
- Provides accurate reporting on computer assets and future forecasting
- Provides backup support for IT Software Asset Management, including reviewing, analyzing, and reporting on software usage and purchases
- Provides backup support for maintaining the companywide IT software license database
- Manages the asset database and partners with ServiceNow developers to identify and implement automation opportunities across the asset lifecycle
- Provides analysis to track the recovery of unused hardware
- Develops and maintains hardware reporting dashboards and metrics
- Works with external vendors on IT equipment disposal and performs audits to ensure records are properly maintained
- Creates and maintains asset management process documentation, process improvements, and knowledge base articles
- Serves as the subject matter expert for inquiries related to asset procurement and disposal
Deployment Responsibilities (Approximately 30%)
- Performs quarterly stockroom inventory and periodic spot checks
- Proactively works with customers to initiate replacement of end-of-life hardware
- Monitors the shared mailbox and directs work requests to the appropriate team member
- Works with vendor partners when new hardware models become available and creates and publishes new models to the Service Catalog
- Partners with Procurement and Sourcing to determine the asset deployment schedule
- Provides training and ongoing support to onshore and offshore desktop support staff
Job Scope
- Accounting experience (strong Excel)
- Prior experience in asset management would be preferred
- Attention to detail and customer service
- Working knowledge of process, data, and system best practices
- Must be able to communicate across all levels of the organization
- Strong problem solving and communication skills
- Ability to troubleshoot and improve processes, moving to more and more automation.
- Responsible for the asset management of over 7,000 desktop endpoints for the corporate campus, field-office staff, and over 300 remote sites.
- Minimum of 3 years’ experience with understanding of process, accounting and forecasting for PC lifecycles