Asset Tech Lead - IT Hardware & Logistics

Socket.dev; Newark (CA); On-site; USD 3,237,000 - 3,444,000; Full time

Benefits offered by this job

Onsite parking

EV charging access

Complimentary breakfast and/or lunch

Snacks and beverages onsite

Employee discounts through partners

Job summary

EOS IT Solutions in Newark, CA is seeking an ITL Asset Technician to bridge warehouse operations with hands-on IT support, hardware diagnostics, and repair coordination. This role combines logistics expertise with IT hardware and software support across macOS and Windows environments.

You will lead asset teams, manage repair timelines, and ensure accurate inventory while supporting regional logistics and customer portals with real-time updates.

Qualifications

• Experience leading a team in a fast-paced environment.
• Background in logistics, warehousing, IT support or hardware repair preferred.
• Familiarity with Apple and Windows operating systems.
• Strong time management and data accuracy.

Responsibilities

• Lead standard creation and ensure adherence across asset technician teams.
• Act as escalation point for process, technical, and operational queries.
• Provide hardware support for Apple and Windows devices.
• Deliver software support across macOS and Windows (Boot Camp/Parallels).
• Triage assets, diagnose issues, and recommend repairs.
• Troubleshoot internal systems and resolve operational challenges.
• Manage repair timelines and ensure high-quality completion.
• Compile repair data and provide performance reporting to management.
• Maintain asset tracking and update customer portals in real time.
• Prepare assets for shipment and coordinate with couriers.
• Receive, inspect, and stock inbound shipments; assist warehouse handling.
• Conduct cycle counts and support inventory audits.
• Collaborate with regional/global inventory teams for alignment.
• Support new hire equipment deployment and regional logistics.
• Oversee e-waste processing and proper disposal practices.
• Travel to customer sites within the region for urgent requests.
• Maintain data integrity and work well in a fast-paced team.

Skills

Team leadership

Hardware diagnostics

IT support

Windows/macOS

Microsoft Office

Google Sheets

Tools

Asset tracking systems

Ticketing systems

Job description

EOS IT Solutions in Newark, CA is seeking an ITL Asset Technician to bridge warehouse operations with hands-on IT support, hardware diagnostics, and repair coordination. This role combines logistics expertise with IT hardware and software support across macOS and Windows environments.

You will lead asset teams, manage repair timelines, and ensure accurate inventory while supporting regional logistics and customer portals with real-time updates.