Asset Support Specialist (FINRA 7) | Hybrid Austin

Wise; Austin (TX); Ibrido; USD 37.000 - 43.000; Tempo pieno

Descrizione del lavoro

Wise in Austin, Texas is seeking an Assets Customer Service Specialist to be the primary contact for customers, focusing on asset-related inquiries and transactions. You will handle support via phone, chat, and email with ownership and empathy.

You will resolve complex issues, maintain accurate records, and adhere to security and data privacy standards while meeting performance targets in a fast-paced, global fintech environment.

Competenze

• Excellent verbal and written English skills are required.
• 2+ years of customer-facing experience in financial services or related field preferred.
• FINRA Series 7 license is required.

Mansioni

• Provide high-quality support via phone, chat, and email with end-to-end resolution.
• Resolve customer inquiries with empathy and sound judgment, especially assets and financial products.
• Meet performance targets for resolution rate, quality, and handling time.
• Demonstrate strong product/process knowledge and understanding of financial instruments/regulations.
• Maintain accurate records using standardized case-handling processes and ensure data integrity.

Conoscenze

English fluency

Customer service

Problem solving

Ownership mindset

Team player

Formazione

FINRA Series 7 license

Strumenti

CRM software

Descrizione del lavoro

Wise in Austin, Texas is seeking an Assets Customer Service Specialist to be the primary contact for customers, focusing on asset-related inquiries and transactions. You will handle support via phone, chat, and email with ownership and empathy.

You will resolve complex issues, maintain accurate records, and adhere to security and data privacy standards while meeting performance targets in a fast-paced, global fintech environment.